SUMMARY

Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

EXPERIENCE

PROCUREMENT OFFICER, 04/2021 - 05/2024 Life of Hope Uganda

• Receive and consolidate procurement requisition forms, ensuring compliance with the Purchase Authorization Matrix and other office instructions by verifying necessary information.

• Assist supervisors in more complex, higher-value purchases

• Prepare tender documents, solicit bids and quotations as applicable;

• prepare bid analysis summary and share it with the requesting unit; may participate in the evaluation process and provide technical inputs Once the purchase is approved, confirm terms of agreement with selected suppliers, prepare the relevant documentation (purchase order, contract, etc.) and coordinate the required authorizations

• Monitor status of open requisitions and follow up on the timely delivery of goods and services; upon delivery, coordinate with the receiving unit to obtain satisfactory delivery notes

• Review vendor invoices prepare payment requests and coordinate with Finance the timely payment to supplier's/service providers

• Create and maintain physical and electronic records of all documentation through the procurement cycle in accordance with IOM instructions and procedures; retrieve, present and analyze information from the system and prepare periodic reports highlighting issues that require attention

• Conduct market surveys to identify potential new supplier's/service providers; participate in their evaluation regarding quality, prices and services in line with

• the organization's best interests

• Keep track of any contractual agreements and inform concerned parties for timely renewal; monitor office supplies and service and prepare requisitions when required and coordinate with Finance Unit the payment of utilities invoices

• Provide briefing and technical guidance to all staff in the office on procurement related instructions and procedures

• Perform logistics tasks related to property and asset management, warehousing, insurance coverage, maintenance, and transportation

  
  

POST OFFICER, 05/2017 - 04/2024 Posta Uganda Soroti Office ASSISTANT POST OFFICER, 06/2011 - 04/2017

• Provide training and guidance • to new/junior staff in the unit

• Perform other duties as may be assigned.

• Managed flow, operations and management services for over 200 daily post office visitors

• Increased productivity by 25% through streamlining casing and distribution procedures and daily post office operations

• Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 80%

• Used E-Posta system to manage rent collection and billing for over 2000 post office addressees

• Developed and maintained detailed report of all post office activities using E-Posta, DOIS and IPS system

• Manage a team of five people to make sure that mail and packages got delivered on time every day

• Ensure the effective day to day operation of the Post Office within agreed budgets and targets

• Supervise all elements of post office operations, including budgeting, personnel, training, customer service, and quality assurance

• Develop and execute strategies for increasing revenue by expanding sales through current channels and pursuing new market possibilities

• Provide leadership through teaching and mentoring employees to enhance their skill sets, while establishing an atmosphere that supports growth and development at all levels

• Utilized specialized postmaster email servers to maintain regular communication with the team and respond to enquiries

• Responsible for completing all daily reports and mail received/dispatched on a daily basis

• Implemented a new tracking system that reduced processing time by 25%

• Developed a carrier incentive scheme that enhanced efficiency and customer satisfaction ratings

• Reduced complaints about late deliveries by 90% in one year

• Engaged with my team to make sure that all outstanding arrears by postal address renters was collected within my first year in fact our revenue almost doubled

• Managed administrative responsibilities including duty rosters, personnel records, and training schedules

• Ensured high levels of customer care within The Post Office while following business standards

• Followed financial procedures and provide relevant and timely financial or other relevant Management Information.

• Maintained office sales/expenditure reports and routed to supervisors

• Developed a sales strategy that resulted in upselling to priority or express mail to 90% of all outgoing shipments thus achieving department goals

• Conducted basic preventative shipboard maintenance

• Proficient in physical security operations and small arms qualifications

• Part of axillary security force that provided security protection to the base and

  
  

ACTING/CARETAKER POST MASTER, 01/2012 - 01/2014

• Posta Uganda Soroti Office escort duty for disbursing personnel

• Responsible for the error-free sale of over USH 7,500,000 in postage and USH 55,000,000 in money orders while managing a stamp account of USH 62,500,000, maintaining 100% accountability

• Providing information about postage • rates and services to customers

• Handling incoming mail, including registering incoming items with the post office computer system, scanning barcodes for automated sorting, labeling packages for delivery, and sorting letters by ZIP code or carrier route

• Performing routine clerical work such as filing paperwork in order to ensure that the office operates efficiently

• Implemented policy and procedures that eliminated the recurring problem of carriers missing the last outgoing shipment

• Manage outgoing mail by weighing packages, calculating postage rates, and preparing labels or stickers

• Preparing outgoing mail for dispatch by weighing each piece if required and affixing postage stamps or meter stamps

• Handling incoming mail from the public, including sorting it into bins by ZIP code or carrier route, or delivering it to post office boxes or mail carriers for delivery to recipients

• Sorting mail by destination ZIP code or carrier route for delivery to post offices for further delivery by truck or rail

• Identified, developed and implemented strategic and logistical plans for receiving, sorting, and delivering mail

• Responsible for performing audits to maintain accountability of clerk/supervisor stamp stock and cash counts

• Demonstrated to employees communication techniques to increase exceptional customer service

• Maintain daily and monthly financial receipts and reports in a most organized manner

• Generate and submit after action reports based on monthly post office inspections and audits

• Receiving and delivering mail to postal customers using a vehicle equipped with a lift for transporting packages

• Processing incoming mail by opening envelopes and removing contents, such as checks or bills, which are then sorted according to type and placed in bins for further processing by other employees.

• Managed flow, operations and management services for over 300 daily post office visitors

• Increased productivity by 40% through streamlining casing and distribution procedures and daily post office operations

• Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 20%

• Used E-Posta system to manage rent collection and billing for over 2000 post office addressees

• Developed and maintained detailed report of all post office activities using E-Posta, DOIS and IPS system

• Manage a team of five people to make sure that mail and packages got delivered on time every day

• Ensure the effective day to day operation of the Post Office within agreed budgets and targets

  
  

SUPERVISOR AND ENUMERATOR, 01/2006 - 01/2014

Uganda Bureau of Statistics

• Supervise all elements of post office operations, including budgeting, personnel, training, customer service, and quality assurance

• Develop and execute strategies for increasing revenue by expanding sales through current channels and pursuing new market possibilities

• Provide leadership through teaching and mentoring employees to enhance their skill sets, while establishing an atmosphere that supports growth and development at all levels

• Utilized specialized postmaster email servers to maintain regular communication with the team and respond to enquiries

• Responsible for completing all daily reports and mail received/dispatched on a daily basis

• Implemented a new tracking system that • reduced processing time by 15%

• Developed a carrier incentive scheme that enhanced efficiency and customer satisfaction ratings

• Reduced complaints about late deliveries by 70% in one year

• Engaged with my team to make sure that all outstanding arrears by postal address renters was collected within my first year in fact our revenue almost doubled

• Managed administrative responsibilities including duty rosters, personnel records, and training schedules

• Ensured high levels of customer care within The Post Office while following business standards

• Followed financial procedures and provide relevant and timely financial or other relevant Management Information.

• Collecting information on listing at the assigned enumeration area

• Collecting information on the agricultural H/Hs and holding module for the selected Agric household GAS

• Supervise all work at the enumeration area.