PROFESSIONAL SUMMARY

A committed IT professional with over 5 years of experience in business process analysis, IT training, software deployment, and data analysis. I specialize in IT support, service management, troubleshooting, and resolving network issues, while also excelling in stakeholder management, project administration, and data management. I possess in-depth knowledge of administration, management, and major information systems, and I thrive under pressure while maintaining focus and professionalism. Currently, I assist with program administration, budget coordination, policy formation, and detailed IT data analysis. I am eager to take on new challenges and am confident that my skills and experience will make me a valuable asset to your team.

EXPERIENCE

IT TUTOR, 02/2024 - Current

Kampala Institute of Science and Technology

• Develop and deliver engaging IT lessons.

• Guide students through hands-on practical exercises.

• Create and implement lesson plans and schemes of work.

• Set and mark assignments and assessments.

• Provide personalized support and mentorship to students.

IT OFFICER, 04/2019 - Current

Central Medical Centre, Kyengera, Uganda

• Train hospital staff on the effective use of the hospital management system to optimize workflow.

• Provide administrative support to ensure seamless office operations, improving overall efficiency.

• Develop and mentor administrative staff by offering valuable information, growth opportunities, and hands-on experience.

• Ensure optimal operation of equipment by performing preventive maintenance,coordinating repairs, and managing inventory.

• Maintain and manage supplies inventory by monitoring stock levels, placing orders, and verifying receipts to avoid shortages.

• Oversee and manage IT infrastructure, including firewalls, switches, and malware protection, to ensure secure and reliable operations.

• Implement and verify data backups, ensuring robust disaster recovery procedures are in place.

• Create, update, and maintain comprehensive documentation for all IT processes and systems.

• Monitor systems daily, promptly addressing security and usability concerns to maintain operational integrity.

• Upgrade systems and processes as needed to enhance functionality and resolve security issues proactively.

SYSTEMS SUPPORT ENGINEER, 01/2018 - 04/2019

Wacsoft Solutions, Kampala, Uganda

• Set up and configured computer networks at various client sites, including Ana Marie Children's Hospital in Bukoto.

• Acquired and utilized database management skills in MySQL command line and MySQL Workbench.

• Created, managed, and maintained user accounts, assigning appropriate user rights at client locations.

• Performed periodic backups of databases at multiple client sites to ensure data integrity and security.

• Installed and implemented the Medicare Manager system at hospital facilities such as Lifesaver Hospital Kawempe and Galaxy Family Medical Centre Nyanama.

• Trained client employees on system operations, ensuring they were proficient in using the Medicare Manager software.

• Repaired and resolved minor computer hardware and software issues, including RAM replacements and operating system installations.

• Configured and networked routers within client environments to ensure seamless connectivity.

• Installed and troubleshot printers, ensuring they operated efficiently.

• Set up and configured clock-in systems, adding users and ensuring proper functionality.

• Installed and terminated cabled computer networks, ensuring proper trunking and connectivity.

• Trained colleagues on system functionality and database management using MySQL Workbench.

IT TEACHER, 09/2017 - 12/2017

St. Denis Secondary School Gabba, Kampala, Uganda

• Instructed students in the use of various computer applications, including word processing, spreadsheets, and databases.

• Managed and maintained school computer hardware and software, efficiently troubleshooting and resolving technical issues.

• Assessed and recommended new computer technologies and applications for classroom integration.

• Guided students in developing foundational computer skills, such as keyboard and mouse use.

• Provided technical support to faculty, ensuring seamless use of school computers and technology.

• Developed and implemented lesson plans that effectively integrated technology into classroom instruction.

• Created a comprehensive curriculum for computer classes, covering operating systems, programming languages, and specialized software applications.

• Supported students with academic and personal challenges, contributing to their overall success in the classroom.

• Led teacher training workshops focused on the effective utilization of technology in educational settings.

STUDENT COMPUTER LABORATORY INTERN, 09/2016 - 06/2017

Makerere University, Kampala, Uganda

• Guided university students on best practices for computer usage in the laboratory, ensuring optimal performance and safety.

• Repaired faulty laboratory computers, restoring functionality and minimizing downtime.

• Safeguarded computers and peripherals, maintaining a secure and organized lab environment.

• Enhanced office efficiency by providing exceptional support to managers and co-workers.

• Successfully implemented a wireless communication system, upgrading from the outdated LAN.

• Introduced preventative system maintenance, reducing breakdowns by 65%.

• Designed a unique data monitoring system, improving data integrity by 55%.

• Updated over 50 systems within a tight 5-day deadline, meeting all requirements.

• Trained 15 newly hired staff members, equipping them with essential skills and knowledge.

• Streamlined appointment scheduling by integrating an interactive calendar, improving efficiency.

• Centralized company database by collaborating with other departments, facilitating easy information retrieval.

• Developed, tested, and implemented a new software system, ensuring successful deployment.

AREAS OF EXPERTISE

• Tutorship

• Business Process Analysis & Reengineering

• IT Training & Software Deployment

• Data Analysis & Management

• IT Support & Service Management

• Troubleshooting & Issue Resolution

• Stakeholder Management & Coordination

• Project & Contract Administration

• Program Compliance & Monitoring

• Policy Formation & Budget Development

• Administration & Management Systems

EDUCATION

• Makerere University, Kampala, 01/2017, Bachelor's Degree in Information Systems

• Our Lady of Africa Secondary School Namilyango, 01/2013,Uganda Advanced Certification of Education

• Busoga College Mwiri, 01/2011, Uganda Certificate of Education (UCE)