Waitresses job at Hakuna Matata Fun City | Apply Now

Customer Service: Providing excellent customer service is paramount. Greeting customers, taking orders, and addressing any questions or concerns they may have are key aspects of this role.

Order Taking: Taking food and beverage orders accurately and efficiently is essential. This includes noting any special requests or dietary restrictions.

Menu Knowledge: Having a thorough understanding of the menu, including ingredients, preparation methods, and specials, allows waitresses to make recommendations and answer customer inquiries.

Food and Beverage Delivery: Serving food and beverages to customers in a timely manner, ensuring accuracy and presentation standards are met.

Table Maintenance: Clearing tables of used dishes, utensils, and glassware promptly to maintain a clean and organized dining environment. Resetting tables with clean linens and tableware for incoming guests.

Billing and Payment Processing: Presenting bills to customers, accurately totaling charges, processing payments (cash, credit/debit cards, etc.), and returning change if necessary.

Upselling and Promotion: Suggesting additional items such as appetizers, desserts, or specialty drinks to increase sales and enhance the customer experience.

Team Collaboration: Working closely with kitchen staff, bartenders, and other waitstaff to ensure orders are prepared and delivered efficiently. Communication is key to coordinating tasks and providing seamless service.

Maintaining Cleanliness: Keeping work areas, including dining areas, server stations, and restrooms, clean and organized. This includes wiping down tables, sweeping floors, and restocking supplies as needed.

Compliance with Health and Safety Regulations: Adhering to food safety standards and sanitation guidelines to maintain a safe and hygienic environment for both customers and staff.

Handling Customer Concerns: Addressing any complaints or issues from customers promptly and professionally, and seeking assistance from management when necessary to resolve more complex situations.

Shift Closing Duties: Completing end-of-shift tasks such as cash reconciliation, restocking inventory, and ensuring the dining area is clean and ready for the next day.