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Trading Services Specialist job at Alpaca | Apply Now
Are you looking for Remote Marketing and Sales jobs in 2025 today? then you might be interested in Trading Services Specialist job at Alpaca
Remote, OR, USA
Full Time
About the Organisation
Alpaca is a California-based brokerage infrastructure and self-clearing broker-dealer company offering execution and custody solutions for stocks, ETFs, options, cryptocurrencies, and more. Backed by over $170 million in funding, Alpaca serves hundreds of global financial institutions including broker-dealers, investment advisors, hedge funds, and crypto exchanges. Known for its developer-friendly APIs, the company is on a mission to open financial services to everyone on the planet and prides itself on being open-source and community-driven. Its 150+ globally distributed team operates from countries including the USA, Canada, Japan, Hungary, Nigeria, Brazil, and the UK.
Job Title
Trading Services Specialist job at Alpaca
Alpaca
Job Description
As a Trading Services Specialist, you will support Alpaca’s enterprise clients by troubleshooting trading-related issues, ensuring smooth operation of order entries, executions, and FIX sessions. You will be responsible for managing client relationships, monitoring account activity, and maintaining compliance with trading regulations. This role involves close collaboration with internal teams such as IT, trading operations, and compliance. Additionally, you will play a role in gathering client feedback to improve services and tools.
Duties, Roles and Responsibilities
Customer Support:
Provide top-tier support via phone, email, and chat
Troubleshoot issues with account management, order processing, and OMS functionality
Resolve FIX session and technical trading issues
Relationship Management:
Build and maintain strong relationships with enterprise clients
Understand and support clients’ operational needs
Conduct regular check-ins and reviews
Trading Services:
Monitor accounts and alert clients to anomalies
Provide timely support and market insights
Track corporate actions (e.g., stock splits, mergers) and ensure accurate resolution
Collaboration and Feedback:
Work closely with trading desks, operations, IT, and compliance teams
Share client feedback with internal product teams
Compliance and Risk Management:
Ensure adherence to regulatory requirements and company policies
Identify and mitigate potential trading risks
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Finance, Business Administration, Economics, or related field
2–3 years of experience in brokerage operations or a similar field
Proven experience in customer support, trading services, and relationship management
Knowledge of trading platforms, equities trading, and FIX protocol (options experience is a plus)
JSDA Sales Representative Class 1 qualification required (or must be obtained within 3 months)
Excellent communication skills in English and verbal proficiency in Japanese
Strong ability to work independently and meet tight deadlines
High ethical standards and confidentiality
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
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