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Third Party Team Leader - Market Research, Business Intelligence (Contract) job at MTN Uganda | Apply Now

Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Third Party Team Leader - Market Research, Business Intelligence (Contract) job at MTN Uganda

Kampala, Uganda

Full Time

Deadline: 

7 Mar 2025

About the Organisation

MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.

With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.

MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.

MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa.

Job Title

Third Party Team Leader - Market Research, Business Intelligence (Contract) job at MTN Uganda

MTN Uganda

Job Description

Job Title:  Third Party Team Leader - Market Research, Business Intelligence (Contract)

Organisation: MTN Uganda

Duty Station: Kampala, Uganda

Reports to: Team Leader – Market Research

Duties, Roles and Responsibilities

  • Participate in market research activities as required such as research questionnaire development, survey-agent preparations, data quality checks, data analysis and reporting.

  • Prepare research reports as and when required

  • Provide coaching and support to the research assistants; developing them to ensure that they achieve their full potential.

  • Perform Quality checks and implement measures to improve performance levels and meet objectives

  • Submit reports on performance of the assigned market research assistants/agents.

  • Audit research assistants’ system access and activities that are risk prone

  • Monitor research assistants’ activities and provide real time feedback

  • To implement motivational programs to keep morale and retention high.

  • Participate in the Market Research & Insights special projects as required.

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SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

SERVICES

COMMERCIAL

SERVICES

COMMERCIAL

SERVICES

COMMERCIAL

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

Qualifications, Education and Competencies

  • Bachelor’s degree in marketing, Social Sciences, Statistics or any related course


Work Experience           

  • 2 – 3 years’ experience in a call centre environment


Attributes and Skills Necessary Skills:

  • High Level of Computer literacy, Telecommunications industry trends, best practice customer service/ principles.

  • Proficient with MS Office application especially Excel and Power Point

  • Proficient in Data Analysis

  • Telecommunications industry trends.

  • Risk Management

  • General Technical knowledge of handsets and connectivity


Behavior Attributes

  • Good Communication skills

  • Interpersonal skills

  • Team player

  • Troubleshooting & Problem-solving skills

  • Coordination Techniques

  • Interpersonal skills.

  • Telephone etiquette

  • Enthusiastic, upbeat personality; mature, professional demeanor

  • Negotiation skills

  • Commitment to quality, customer service and high performance

How to Apply

All candidates who wish to join MTN Uganda in this capacity should apply online at the Apply Button below.


Deadline: 7th March 2025

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