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Technical Support Engineer job at EBC | Apply Now
Are you looking for Information Technology Jobs in Uganda 2024? If yes, then you might be interested in Technical Support Engineer job at EBC
Kampala, Uganda
Full-time
About the Organisation
EBC” is the umbrella brand under which a consortium of dedicated in-house, virtual, associate Professionals & independent identical firms, with both local & International Experience come together to provide end to end Quality Advisory, Consulting & Outsourcing Services.
Job Title
Technical Support Engineer job at EBC
EBC
Job Description
The Technical Support Engineer is primarily a field management that includes client support.
Duties and Responsibilities
Drawing schedules for field and workshop jobs in conjunction with the Technical Manager.
Ensure workshop tools and office equipment are in proper working conditions.
Requisition and accountability for workshop tools and any other technical requirements.
Network and Technical Proposal writing and Drawing of Network Schematics
Preparation in conjunction with Marketing Executive’s Product Demonstrations, Power point Presentations and Proof of concept (POC).
Product Delivery, installation and configuration.
On site/Field support to Company clients.
Any other duties that may be assigned to you from time to time by the Technical Manager or the Managing Director.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications and Competencies
Educational Background:
A bachelor's degree in computer science, information technology, engineering, or a related field is often required. Some positions may accept candidates with equivalent work experience or relevant certifications.
Technical Skills:
Proficiency in troubleshooting hardware, software, and network issues.
Familiarity with operating systems such as Windows, Linux, or macOS.
Knowledge of networking concepts including TCP/IP, DNS, DHCP, VPN, etc.
Experience with remote support tools and ticketing systems.
Understanding of cloud computing platforms like AWS, Azure, or Google Cloud can be beneficial.
Ability to diagnose and resolve issues related to hardware components, peripherals, and system configurations.
Familiarity with scripting languages such as Python, PowerShell, or Bash may be advantageous for automation tasks.
Customer Service Skills:
Excellent communication skills, both written and verbal.
Patience and empathy when dealing with customers or end-users who may be experiencing technical difficulties.
Ability to explain complex technical concepts in a clear and understandable manner.
Strong problem-solving skills to quickly identify and resolve issues.
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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