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Kampala, Uganda

Full-time

Deadline:

5 Dec 2023

CFAO is a key player in mobility, healthcare, consumer goods, infrastructure and energy. Its distribution network comprises 86 operating units

Learn more about this organisation

CFAO Motors Uganda Jobs

Technical Advisor job at Cfao Mobility

CFAO Motors

To ensure excellent customer service through effective identification of customer requests for diagnosis, in addition to accurate and timely diagnosis and repairs of the vehicle faults while resolving the customer complaints in a timely manner.

Key responsibilities

Carry out technical interviews with Customers to assist in trouble shooting of vehicle defect
Provide diagnosis and repair explanation/reports to both Customer and Service Management
In charge of workshop technical information and reports including FTR, SKR & RSR
Offer repair support to the technicians
Investigate and conduct a detailed root cause analysis on all repeat jobs to ensure they are fixed right and share learnings with the workshop to avoid reoccurrence of the same
Diagnose and fix complicated general repair jobs received in the workshop
Address all VOC (Voice of the Customer) complaints received from a technical aspect
Offer On-the-job training for technicians in liaison with technical training team
Support in the installation of workshop equipment
Conduct training for the workshop team on use of equipment and PPE
Ensure adherence to safety and Anzen guidelines within the workshop