Systems Administrator job at NCBA Bank | Apply Now

Responsibilities:

• Monitor uptime/availability and quality service of all the banks e-banking systems and Infrastructure and provide daily dash boards i.e. SWIFT, TISS, GEPG, NIDA and TIPS.

• Ensuring all necessary performance reports are generated and shared on daily, weekly, monthly and quarterly with provided KPIs metrics. All the noted gaps should be escalated for resolution

• Ensure workstations, network, firewalls and servers operating systems are maintained with the latest operating systems and necessary updates are provide in time.

• Ensuring business continuity management is implemented by performance of restore and failover tests as per annual BCM plan. This is to ensure high availability of systems

• Implement systems in a high availability and ensure the resilience is checked through system fail over exercise and all noted gaps are tracked and remediated.

• Perform monthly self-risk check and report all noted risks gaps to the IT security Manager for tracking

• Prioritize and ensure all audit findings related to Infrastructure are reviewed and noted gaps are corrected within specified time.

• Ensure all Infrastructure assets are protected with security controls including anti-virus and also maintained in the assets register.

• Ensure balanced SLA compliance with service providers

• Provide good relationship with technology providers and other external partners.

• Ensuring vendors payments are done in time and contracts are renewed in time,

• Participate in vendor performance reviews meetings and ensure all noted gaps are tracked and resolved.

• Develop Preventive maintenance schedule and check list, review reports and track implementation of the noted gaps

• Perform tests and supervise the installation of telecommunication hardware.

• Managing and liaising with various service provider to ensure voice communication to outside the bank is working.

• Ensure the various lines recorded by the Bank are working and ensuring software is up to date.

• Ensure security of the Data Center and secondary areas is continually maintained.

• Responsible for managing Cloud environment, (Microsoft Azure).

• Responsible for managing microservices, (Kubernetes) in IAAS,PAAS platform.

• Responsible for problem resolution and escalation to management as guided by the escalation procedure while ensuring problem logging is appropriately carried out.

• Participate in planning and execution of all projects related to technologies.

• Liaise with various project teams to determine the hardware and software and security requirements of projects.

• Participate in provision of specifications in the budgeting or procurement of technology assets.

• Provide technical leas role in implementation of technology Infrastructure projects by proposing and evaluating technologies during on boarding of the technologies by working with providers.

• Staff Engagement

• Training Hours on technology related