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System Admin: Contact & Digital Channels job at Vodacom Tanzania | Apply Now
Are you looking for Information Technology Jobs 2024 today?, then you might be interested in System Admin: Contact & Digital Channels job at Vodacom Tanzania
Dar es Salaam, Tanzania
Full Time
About the Organisation
Vodacom Group Limited is a South African mobile communications company, providing voice, messaging, data and converged services to over 130 million customers across Africa.
Job Title
System Admin: Contact & Digital Channels job at Vodacom Tanzania
Job Description
At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Duties and Responsibilities
Administration and management of contact centre system by ensuring IVR flows are developed, tested, deployed and continuously evolved as per business requirements, architecture underlying the contact Centre solution is well maintained, always available, operates under optimal conditions and offers redundancy at all times. Ensuring the customer surveys are sent on timely manner and evolved overtime to meet the customer and business needs.
Administration and management of social media and digital channels by use of Artificial Intelligence, NLP technologies, and cognitive machine learning in order to Maintain and enhance social media, voice biometrics and chatbot platforms to meet changing needs as well integration of these platforms with other third parties
Ensuring security patches, vulnerabilities, change managements, checklists, user reviews and compliance within the customer experience section are within the SLA
Timely management and resolution of all problems, incidents request from all stakeholders as per agreed SLA
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications and Competencies
Good Analytical and problem solving Skills
Good communication skills, team player and can experience and learn fast
Curious about automations and artificial intelligence
Detail oriented and able to apply critical thinking whilst operating with precision.
Must have technical/professional qualifications:
B.Sc. in Computer Science/ Computer Engineering or Electronics and Communication science IT Systems administration.
1-3 years’ experience in the telecommunication/ IT environment with good knowledge on contact center and social media solutions
Working experience in Artificial Intelligence, NLP technologies, Automations and cognitive machine learning
Working experience on programming languages such as java as Application Programming interfaces such as Json, Soap UI
Working knowledge on RDBMS Databases – MS SQL Server, MySQL, Oracle, Maria etc.
Working knowledge on Windows Server 2016 and above, Red hat UNIX/Linux Operating Systems, Load balancers.
Prior Experience in contact centers and social media channels is an added advantage
How to Apply
APPLICATIONS FOR THIS POSITION MUST BE ONLINE
Click the "Apply Button" Below to submit your Application
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