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Support Specialist: DSD job at Capitec Bank Ltd South Africa | Apply Now
Are you looking for Bank jobs in South Africa 2024 today?, then you might be interested in Support Specialist: DSD job at Capitec Bank Ltd South Africa
Sandton, GT, South Africa
Full Time
About the Organisation
Capitec Bank is a South African retail bank and financial services company. As of February 2024 the bank was the largest retail bank in South Africa, based on number of customers, with 120,000 customers opening new accounts per month.
Job Title
Support Specialist: DSD job at Capitec Bank Ltd South Africa
Job Description
We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below
Duties and Responsibilities
Co-ordinate, investigate and provide timely feedback on incoming E-Channels related queries received from the Business Support Centre (BSC) and Complaint Management to the requesting party with the guidance of the E-Channels Specialist.
Log and track E-Channels incidents on Jira.
Oversee small system and/or operational improvements resulting from user and client queries
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications and Competencies
Min:
2 - 3 Years proven experience in providing technical support to departments dealing with client queries
Ideally have understanding and working experience of SQL to look up and correlate databases
Escalation processing, Isolation and Problem solving
Report writing
Provides feedback daily to junior and senior management level
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Certification in SQL Programming
A relevant tertiary qualification in Information Technology
Knowledge
Min:
Must have working knowledge of:
IT systems development processes
Formal report writing
Trend Analysis
S-track
Ideal Working knowledge of:
Mobile Banking App support (USSD, Internet Banking, Banking App on mobile Devices)
Previous experience working with ELK stack and Kibana, Jira
SQL, proven experience (basic)
Skills
Communications Skills
Interpersonal & Relationship management Skills
Analytical Skills
Problem solving skills
Attention to Detail
SQL Skills
Conditions of Employment
Clear criminal and credit record
Contactable via own mobile phone
How to Apply
APPLICATIONS FOR THIS POSITION MUST BE ONLINE
Click the "Apply Button" Below to submit your Application
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