Supermarket Stores Manager job at Samuel and Samantha Enterprises Ltd | Apply Now

Operational Leadership:

• Oversee daily store operations, ensuring smooth and efficient functioning across all departments (e.g., inventory management, merchandising, and customer service).

• Develop and implement operational policies and procedures to optimize workflow and enhance store performance.

• Monitor and evaluate store performance through key performance indicators (KPIs) such as sales, stock turnover, and customer satisfaction.

Inventory and Stock Management:

• Manage inventory levels to ensure optimal stock availability while minimizing waste and obsolescence.

• Coordinate with suppliers and the procurement team to negotiate favorable terms and ensure timely delivery of products.

• Implement effective stock control systems, including regular audits and cycle counts, to maintain inventory accuracy.

• Oversee the organization of storage areas, ensuring that products are stored safely and efficiently.

Merchandising and Visual Display:

• Ensure that all products are displayed according to company guidelines and that the store layout promotes an attractive and accessible shopping environment.

• Collaborate with marketing and merchandising teams to design and implement promotional displays and seasonal campaigns.

• Monitor the effectiveness of visual merchandising strategies and make adjustments as necessary.

Customer Service and Sales Support:

• Foster a customer-centric culture by ensuring that all employees provide high-quality service to shoppers.

• Address customer complaints and inquiries promptly, implementing corrective actions when necessary.

• Work closely with the sales team to develop strategies that boost sales and enhance the customer experience.

Staff Management and Development:

• Recruit, train, and supervise store staff, including cashiers, stock clerks, and sales associates.

• Schedule staff shifts and manage workforce allocation to ensure adequate coverage during peak and off-peak hours.

• Conduct regular performance evaluations and provide coaching, mentoring, and development opportunities.

• Promote a collaborative and motivated work environment that encourages teamwork and continuous improvement.

Compliance and Safety:

• Ensure that the store complies with all applicable health, safety, and environmental regulations.

• Implement and monitor safety protocols, including emergency procedures, to safeguard employees and customers.

• Maintain records of compliance and participate in periodic audits to verify adherence to legal and company standards.

Financial Management:

• Assist in managing the store budget, tracking expenses, and identifying opportunities to reduce costs.

• Analyze sales data, operational metrics, and financial reports to make informed decisions and drive continuous improvement.

• Collaborate with the finance department to ensure accurate financial reporting and reconciliation of daily transactions.