Supermarket General Manager jo at True North Consult Ltd | Apply Now

Establish and manage a loyalty programme to ensure brand loyalty and patronage

Promote and sustain positive brand recognition

Develop and implement strategies to drive sales and increase profitability

Manages the business’ budget including monitoring expenses and minimizing waste

Ensure that the store is properly stocked; manage inventory levels to prevent

shortages, expiries and overstocking

Set up organizational structure in departments, design roles and reporting structure for subordinate staff

Hire, train and supervise store staff, ensuring that they provide excellent customer service and follow company policies and procedures

Design and direct continuous teachings and trainings for staff to ensure up to date knowledge in company-specific and industry procedures and practices

Ensure that the business is compliant with relevant laws and requirements

Organize and direct regular stock taking activities to maintain accurate records of stocks

Identify and sign-on appropriate external service providers where necessary

Develop and enforce operational policies and procedures to maintain a safe and clean environment for staff and customers

Arrange promotions and promotional activities with clear and set business objectives

Monitor and analyze sales and customer data to identify trends and opportunities for improvement

Collaborate with suppliers and negotiate contracts to ensure competitive pricing, relevant product range and quality products

Resolve customer complaints and ensure a high level of customer satisfaction

Manage and guide a positive brand image and presence

Maintain positive social presence and public relation

Stay informed about market trends, new products and competitors to make informed business decisions and maintain a competitive edge

Conduct regular performance evaluations of staff and provide feedback and coaching to promote professional growth