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Spa and Wellness Manager job at Latitude Hotels | Apply Now
Are you looking for Management jobs in Uganda 2024 today? then you might be interested in Spa and Wellness Manager job at Latitude Hotels
Kampala, Uganda
Full Time
About the Organisation
We are more than just a hotel with 47 guest rooms and suites, a 24-hour front desk, and fast airport transfers. We are two restaurants and three bars with culinary delights and a wide variety of drinks from all corners of the world.We are a haven for relaxation and fitness through our spa, gym and swimming pools. We are a socialising and networking centre with lounges, rooftop bar, private dining and entertaining spaces, and a calendar filled with music, art, fashion and business events. We are a co-working hub with private workspaces, meeting and conference rooms. A unique African lifestyle hospitality, blending modern urban Africa with a cosmopolitan twist.
The Latitude Hotels group is a unique African lifestyle hospitality brand based in urban environments across the continent. As well as hotels, the group offers members clubs, workspaces, spa, gym and conferencing facilities. With best practice sustainability, we marry the very best of the local communities in which we are based, with all the conveniences a traveller would expect at home.
Job Title
Spa and Wellness Manager job at Latitude Hotels
Latitude Hotels
Job Description
Job Title: Spa and Wellness Manager
Organisation: Latitude Hotels
Duty Station: Kampala, Uganda
Reports To: General Manager
Job Type: Full-Time
The Spa and Wellness Manager is responsible for overseeing the daily operations of a spa and wellness facility, ensuring exceptional customer service, a relaxing atmosphere, and high-quality wellness services. This role includes managing the spa team, creating wellness programs, and implementing strategies to meet financial and operational goals, as well as fostering a positive guest experience.
Duties, Roles and Responsibilities
Operational Management
Oversee day-to-day operations of the spa, including scheduling, service delivery, and cleanliness.
Ensure all spa services, including massages, treatments, and wellness activities, are delivered to the highest standards.
Monitor inventory and manage procurement of spa supplies, ensuring stock is adequately maintained.
Team Leadership and Development
Recruit, train, and supervise spa therapists, aestheticians, receptionists, and wellness instructors.
Conduct performance evaluations and provide ongoing coaching to enhance team skills and morale.
Develop and maintain a positive work environment that encourages teamwork, professionalism, and guest-centric service.
Guest Experience
Ensure a welcoming, peaceful, and safe environment that meets guest expectations.
Address guest inquiries, concerns, and feedback to enhance customer satisfaction.
Promote a personalized service approach and oversee client consultations to align treatments with client wellness goals.
Program and Service Development
Create and update spa treatment menus, wellness programs, and packages based on guest preferences and market trends.
Coordinate wellness events, workshops, and special offers to attract new clients and retain loyal customers.
Stay updated with the latest wellness trends to ensure innovative offerings that promote holistic wellness.
Financial Management
Prepare and manage the spa budget, ensuring financial objectives are met.
Track and analyze sales, revenue, and expenses to improve profitability.
Implement cost-control measures, including effective scheduling, resource utilization, and waste reduction.
Marketing and Promotion
Collaborate with the marketing team to develop promotional campaigns, including seasonal offers and membership programs.
Create and implement strategies to boost spa visibility and attract new clients, including social media, partnerships, and community events.
Monitor and analyze customer feedback to continuously improve services and client engagement.
Health, Safety, and Compliance
Ensure all spa facilities and equipment comply with health and safety regulations.
Conduct regular inspections of spa areas to maintain cleanliness and safety.
Train staff on hygiene, sanitation, and safety procedures, including COVID-19 protocols if applicable.
Reporting and Analytics
Maintain detailed records of spa services, client feedback, and inventory.
Provide regular reports on spa performance, including sales, client satisfaction, and service utilization.
Use data and insights to identify trends and make informed decisions for service enhancements and operational improvements.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
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RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education:
Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Certification in spa or wellness management or business administration is an advantage qualification
Experience:
Five years Spa/Gym management experience in an international standard institution or luxury hotel, with a strong focus on customer service.
Skills:
Strong leadership and team management abilities.
Excellent interpersonal and communication skills.
Knowledge of wellness, spa treatments, and holistic health practices.
Proficiency in budget management, sales analysis, and reporting software.
Ability to handle customer feedback professionally and diplomatically.
Work Environment:
This position requires a blend of office work and hands-on presence in the spa and wellness areas. Flexibility in working hours, including weekends, evenings, and holidays, may be necessary to oversee operations and guest experiences.
Performance Metrics:
Guest satisfaction and retention rates.
Achievement of financial and operational targets.
Staff performance and engagement.
Compliance with health, safety, and quality standards.
How to Apply
Send a cover letter, CV & supporting documents to 0hr3@thelatitudehotels.com
Deadline: 27th November 2024.
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