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Sociologist/Beneficiaries Relations Officer job at Grow Project under Ministry of Gender, Labour and Social Development (MGLSD) | Apply Now
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Kampala, Uganda
Full Time
About the Organisation
The Generating Growth Opportunities and Productivity for Women Enterprises (GROW) Project is a five-year initiative by the Government of Uganda, funded by a $217 million grant from the World Bank's International Development Association (IDA). Its mission is to increase access to entrepreneurial services that enable female entrepreneurs to grow their businesses in targeted locations, including refugee-hosting districts. Implemented collaboratively by the Ministry of Gender, Labour and Social Development (MGLSD) and the Private Sector Foundation Uganda (PSFU), GROW has garnered recognition for its commitment to women's economic empowerment and poverty reduction.
The project fosters an inclusive and supportive work culture, offering opportunities for professionals passionate about gender equality and economic development. Job opportunities within GROW are periodically advertised by MGLSD and PSFU, with work arrangements varying based on specific roles and responsibilities. Since its inception, GROW has evolved to address challenges faced by women entrepreneurs, such as limited access to finance, markets, and skills, by providing integrated services including training, business advisory, and affordable loans through participating financial institutions.
With a goal to support over 39,000 female-owned enterprises and benefit approximately 1.6 million people, GROW's core values encompass empowerment, inclusivity, and sustainability. The project also emphasizes corporate social responsibility by focusing on community development and support for refugee and host communities. For more information, visit their website at https://grow.go.ug/.
The Ministry of Gender, Labour and Social Development (MGLSD) is a government entity mandated to promote gender equality, social protection, and community development. The Ministry is committed to fostering social transformation and economic empowerment through the implementation of various projects, including the GROW project.
Job Title
Sociologist/Beneficiaries Relations Officer job at Grow Project under Ministry of Gender, Labour and Social Development (MGLSD)
GROW Project
Job Description
The Sociologist/Beneficiaries Relations Officer will play a critical role in managing beneficiary relationships by promptly handling and resolving complaints and ensuring effective communication with stakeholders. The officer will work under the guidance of the Social Development Specialist to address beneficiaries' needs, document feedback, and escalate unresolved issues.
Duties, Roles and Responsibilities
Manage large volumes of incoming inquiries about GROW project services and products.
Identify and assess beneficiaries' needs to ensure satisfaction.
Collaborate with the Social Development Specialist to address complaints and provide appropriate solutions within set timelines.
Follow communication and grievance management procedures and guidelines.
Engage project beneficiaries to address concerns effectively.
Develop innovative strategies to increase beneficiary satisfaction in collaboration with the Social Development Specialist.
Collect and evaluate relevant information to respond to inquiries on GROW project services.
Maintain accurate records by logging grievances, issuing grievance receipts, and completing referral forms as needed.
Follow up on beneficiary interactions and evaluate the efficiency of the feedback mechanism.
Support stakeholder engagement and other tasks assigned by the Social Development Specialist.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Qualifications, Experience, and Competencies
Education: Bachelor’s Degree in Social Sciences, Business Administration, or any other related field.
Language Proficiency: Ability to speak at least five languages in the designated region.
Skills:
Excellent beneficiary support skills.
Strong phone handling and active listening skills.
Proficient in multitasking, prioritization, and time management.
Exceptional organizational and problem-solving abilities.
Excellent oral and written communication skills, with fluency in English.
Integrity, confidentiality, and the ability to work independently with attention to detail.
Team-oriented with strong interpersonal skills.
How to Apply
APPLICATIONS MUST BE HAND DELIVERED!
Interested and eligible applicants should submit their applications, including:
Cover letter
Current Curriculum Vitae (CV)
Copies of academic certificates and transcripts
Submission Address:
The Permanent Secretary,
Ministry of Gender, Labour and Social Development
General Registry,
Gender and Labour House, 2nd Floor,
Plot 2, George Street,
Kampala, Uganda
Tel: +256 414 347 854
Email: growproject@mglsd.go.ug
Note: Only shortlisted candidates will be contacted. Applications must be hand-delivered.
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