SME Relationship Manager job at KCB Bank Uganda | Apply Now

Selling bank products to new customers and cross selling to existing customers.

Handling establishment of new account relationships, Variations to the existing relationships, Initial stages of credit matters, and Dissemination of information relating to the Bank’s Products & Services.

Deposit mobilization for the bank

Extending support and guidance to Customer Care Rep.

Leadership of the Branch’s customer service.

Credit cards/debit cards inquiries and encashment.

Collect information from customers relating to account relationship.

Handling of shares IPO related matters.

Initial interview of customers who require financial assistance/facilities and direct them accordingly ensuring that relevant supporting documents are obtained.

Doing Business banking returns, Customer care returns, Sales returns, and relevant areas of the Executive Summary.

Annual branch budget relevant areas.

Sales calls and market intelligence gathering.

Receive and solve or escalate both verbal and written customer complaints noting to record them in the customer complaints register.

Receiving, guiding, and doing initial appraisal of loan applications

Explaining and having customers sign letters of offer.

Offering information on check-off loans, receiving applications, Appraising & Dispatching them to CRU-H/O, and Guiding & Witnessing acceptance of terms of credit on offer letters.

Completing of the advance’s facilities books (date applied, approved/declined, date letter of offer signed, date draw down made, etc).

Any other duties that may be allocated from time to time.