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Service Deployment Engineer job at True North Consult Ltd | Apply Now
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Kampala, Uganda
Full Time
About the Organisation
True North Ltd started operations in 2008 under the name Efrivo Services Ltd as an IT & Management consultancy services company. In June 2011, it rebranded under the trade name True North Consult Ltd to reflect its current focus on People Management Advisory Services.
We are proud to be the only people management consultancy in Uganda that is run by qualified Human Resource Management Professionals.
Our niche is in the provision of bespoke management services to organizations of all sizes. The company has a network of over 15 consulting partners with over 10 years hands-on experience in their respective areas of expertise.
Because we are small, every customer is big, therefore you are guaranteed dedicated effort and service from highly qualified and experienced resources.
Job Title
Service Deployment Engineer job at True North Consult Ltd
Job Description
To support installation and decommissioning of new enterprise clients country wide
Duties and Responsibilities
Activities
Activities (Detailed KPIs)
Links Installation
Make sure that the new link is assigned to field teams on time.
Follow up with field teams for installation and make sure that the links are installed in agreed SLA
Coordinate to issue new links from the warehouse. Ensure timely SORF is shared with warehouse for the release of the goods.
Escalate any issue which can violate the SLA to concerned department e.g. Enterprise business, Transmission team, Team lead.
Configurations
Make sure all the configurations matrix are generated on time and shared with concerned departments for implementation
Ensure configurations are created in local servers and shared with all the concerned parties
Follow up with transmission team for timely link configurations
End to end testing of the link for the successful delivery
Escalate any issue to management causing delays in configurations
Decommissioning of the Links
Share the decommissioning order with field teams
Coordinate with business team for access at client location
Redeployment of the decommissioned link
Manage warehousing of decommissioning links
Escalate any issue to management which is causing delay in decommissioning of the link/s
Database Management and Testing
Manage and share daily tracker for link installation and decommissioning
Manage and update link database on a regular basis
Delete old configurations from the system
Sends requests to transmission and MPLS team for deletion of deactivated clients and make sure that the deactivated clients database is deleted from all the systems and ready is ready to reuse
Process Management
Ensure adherence to the company processes
Ensures compliance to partner contracts and escalates where improvements are required
Ensures Occupational health and safety standards adherence at all core locations
Decision Level
Prime: Final Decision Making authority, accountable to the Management
Shared: Decisions reached jointly with peers on a collective basis
Contributory: Makes a major contribution to a decision or policy judgment reached by others
Dimensions Impact of position
Impact on customers (Please select one of the options below):
Type of customers
Mainly Internal
Mainly External
Internal & External
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications and Competencies
Must have
Bachelor of Engineering degree
Professional Certification will be an added advantage
Working Experience
Must have
At least 2 years’ experience
Skills and Competencies critical to the role
Exhibits good level of creativity and resourcefulness.
Is able to guide and transfer knowledge
Analytical and Presentation skills
Negotiation skills
Leadership Skills
How to Apply
To apply, please send your resume and cover letter to recruitment3@truenorthafrica.com with subject line Service Deployment Engineer before 20th September 2024.
All applications shall be acknowledged as received but only shortlisted candidates will be contacted.
All applicants should share their CV's and Cover Letters in PDF or MS Word STRICTLY
All applicants should use the Job title as their subject