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Service Centre Advisors jobs at MTN Uganda | Apply Now

Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Service Centre Advisors jobs at MTN Uganda

Uganda

Full Time

Deadline: 

27 Jan 2025

About the Organisation

MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.

With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.

MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.

MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa

Job Title

Service Centre Advisors jobs at MTN Uganda

MTN Uganda

Job Description

Job Title:    Service Centre Advisors (Several Customer Service Jobs)

Organisation: MTN Uganda

Duty Station: Nansana, Luwero, Uganda

Reports to: Supervisor Service Centre

Duties, Roles and Responsibilities

  • Drive excellent customer service in the Service Centre

  • Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations

  • Handle customer problems, queries, complaints and requests

  • Educate customers on products and services

  • Escalate customer issues for speedy resolution

  • Support companywide business initiatives at the branch

  • Ensure Service Centre standards are maintained at all times according to the blue print

  • Supervise third party teams

  • Support the Service Centre Supervisor in all operational activities in the store

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SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

SERVICES

COMMERCIAL

SERVICES

COMMERCIAL

SERVICES

COMMERCIAL

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

Qualifications, Education and Competencies

Education:

  • Bachelor’s degree in business administration, Social Sciences or any other relevant field.


Experience:

  • A minimum of one year experience in a service environment

  • Good knowledge of sales and retail Industry trends, best practice retail and service principles.


Knowledge, Skills & Abilities:

  • Customer Experience

  • Sales acumen

  • Service delivery

  • Data Savvy

  • Knowledge in MTN products and Services

  • Project Management

  • Learning Agility

  • Readiness to work with little supervision.

  • Customer focused.

  • Team Player

  • Follow through skills

  • Customer centricity / Accommodative

  • Excellent Communication skills

  • Strong interpersonal skills

 

NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.

Female candidates are strongly encouraged to apply.

How to Apply

All candidates who wish to join MTN Uganda in this capacity should apply online at the Apply Button below.


Deadline: 27th January 2025

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