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Within Uganda , Nakawa, East Africa
Full-time
Spear Motors, a leading automotive dealership in Uganda, is renowned for its comprehensive range of services and products. Established in 1973, it has built a strong reputation for quality and reliability, representing major brands such as Mercedes-Benz, Jeep, Chrysler, and Dodge. Spear Motors offers a wide selection of new and pre-owned vehicles, ensuring that customers have access to top-tier automotive options. The company prides itself on its state-of-the-art service center, staffed by highly trained technicians who provide exceptional maintenance and repair services. Spear Motors also supplies genuine spare parts and accessories, ensuring the longevity and performance of their vehicles. Additionally, the company is committed to customer satisfaction, providing personalized services to meet the diverse needs of its clientele. Through its corporate social responsibility initiatives, Spear Motors contributes to community development and environmental sustainability, reflecting its commitment to making a positive impact beyond the automotive industry.
Service Advisor job at Spear Motors Ltd
Spear Motors
Spear Motors Ltd, the Sole official distributor for Daimler AG and Daimler Truck, Germany the manufacturers of Mercedes Benz and Fuso; the official distributor for stellantis, the manufacturers of Chrysler, Jeep, Fiat and Dodge seek to recruit a highly experienced Service Advisor.
Job purpose:
Ensure effective communication with company customers to determine their vehicle problems. This includes answering customers’ inquires, initiating automotive services and repairs, making recommendations and communicating with the technical team about customer vehicle maintenance and repair needs.
Key roles and responsibilities
Receiving customers at the service reception and scheduling service appointments.
Responding to customers’ concerns and comments.
Making Job cards according to descriptions of problems and repairs.
Follow up on the vehicle progress and informing the customer accordingly.
Explaining invoices and quotations of service/repairs done to customers.
Handling customer complaints and maintains high customer satisfaction standards.
Maintain positive customer relationships to ensure repeat business.
Any other duties assigned by management.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Skills and Experience
Bachelor's Degree or Diploma in related technical discipline. Automotive or Mechanical Engineering. qualification will be an added advantage.
Knowledge of automotive industry and parts is an added advantage.
Excellent complaint/problem solving skills.
Proven 3 years’ experience in the automotive industry.
Strong organizational, communication, decision making, and problem-solving skills.
Valid Driver's License.
If you meet the above requirements, please send in your application with copies of your academic certificates/testimonials, curriculum vitae indicating three referees and their respective addresses/daytime telephone contacts to:
The Human Resource Manager
Spear motors Limited,
Plot M428 - Jinja Road - Nakawa
recruitment@spearmotors.co.ug
Deadline of Submission: 30th November 2023
Only shortlisted candidates will be contacted
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