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Key responsibilities

• Communicate with customers about vehicle maintenance/repair needs and prepare job cards.

• Provide advice tailored to customer needs in a caring and polite manner to drive satisfaction and retention.

• Keep customer promises through completion of all requests, fair prices and on-time delivery.

• Utilize the service appointment system to maximize facility and manpower capacity and reduce no show rate.

• Provide clear and fair cost estimates to customers and advise any changes.

• Keep customer informed of vehicle status and any changes.

• Comply with TSM-FIR, 5S and Anzen.

• Achieve timely debt/cash out standing collection from customers.

• Actively participate in achieving set service targets for PSFU, CSI, NPS, FIR & Service through-put.