Senior Sales Engineer - Packaging and Bottling job at Career Directions Limited | Apply Now

Tasks and Responsibilities

• Establish and maintain strong relationships with all customers, providing effective solutions tailored to their needs using the company’s portfolio.

• Promote the sale of New Machine and Lifecycle Service (LCS) solutions, including spare parts, change parts/retrofits, overhauls, Service Level Agreements, operating supplies, and training solutions.

• Build and nurture strong customer relationships with key and potential market players.

• Capture opportunities for New Machine and LCS solutions in the Salesforce CRM, coordinate quote preparation, present proposals to customers, and negotiate contracts on behalf of the company.

• Collaborate closely with New Machine and LCS Sales and technical teams in Nairobi, the Middle East, Africa, and the company’s headquarters to gather necessary information and support.

• Keep customers updated on the status of their orders, ensuring deadlines are met.

• Develop a robust network with key stakeholders within the company’s headquarters.

• Lead communication between the company and operational departments in East Africa, facilitating resource scheduling and addressing issues related to warranties, replacements, and additional parts.

• Manage logistics, administration, and financial transactions for clients.

• Ensure all orders are fulfilled according to customer agreements.

• Participate in special projects, coordinating with internal and external stakeholders as required.

• Take responsibility for receivable collections from customers.

• Regularly visit customer locations, present solutions, and attend relevant project meetings.

• Expand the market for New Machine and LCS solutions by identifying and engaging with new customers.

• Provide mentorship to sales representatives.