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Senior Manager – Digital Transformation & Operations Job at – MTN Uganda | Apply Now

Are you looking for Administrative jobs in Uganda 2024? If yes, then you might be interested in Senior Manager – Digital Transformation & Operations Job at – MTN Uganda

Kampala, Uganda

Full-time

Deadline: 

9 Aug 2024

MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.

With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.

MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.

Senior Manager – Digital Transformation & Operations Job at – MTN Uganda

MTN Uganda

MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa
Job Summary: To act as a chief of staff/strategic advisor and operations lead to the Head of division and help in the execution of the complex and wide-ranging duties of running a modern sales organization. Measure performance and provide insights into relevant, accurate and usable strategic knowledge through research activities, collection and analysis/interpretation of data concerning customers and their usage behavior, channels, competition, and the macro-environment.

  • Sales strategy, ad operations, pricing and planning, financial and business planning including revenue and cost forecasting, product, technology, marketing, legal, finance, talent, creative, sales performance, branding/packaging, branded entertainment, competitive analysis, recruiting, hiring, onboarding programs, performance review programs, seller education and evaluations, etc.

  • Building process, operational structure, strategic recommendations and represent the GM in key stakeholder meetings both internally and externally.

  • In conjunction with Leadership team, establish highly strategic, thoughtful, and deliberate business plans within the existing framework of our transactional and metrics-oriented business model.

  • Driving sales revenue through building a strong channel Initiatives and networks


  • Developing Go-to-Market plans for each of the channel partners and agent, ensuring the efficient execution of those plans.

  • Model out staffing needs based on incoming revenue and new business opportunities and work with the team to get headcount approvals, job descriptions and proper recruiting, hiring, training so we don’t fall behind in execution

  • Be a strategic Partner to other Strategic revenue Streams such as Consumer, Marketing, MFS, Digital, EBU, Broadband and Network for their long-term and short-term goals, how can you bring them to the next level through the new operation model

  • Be a conduit to key stakeholders and other department such as legal, finance, marketing, talent, product, technology and more

  • Create and oversee sales training/on-boarding program for new retailers, and integrated Revenue Stream agents

  • Ensure that team morale is high and that communication for both internal teams and external teams is highly effective

  • Develop and execute new business sales roadshows for CEO, GM Sales, and Regional commercial Heads.

  • Create and maintain sales forecasting using Salesforce and make sure our sales organization is on track to surpass business goals.

  • Oversee research and market data analysis for the division.

  • Manage Travel and Expenses Budget for Sales Organization and other key marketing costs.

  • Identify new channels that serve the market and work with the team to build them out. From topics ranging from technology, services or advertising.

  • Recommendations for the Dealer monthly incentive programs and ensure we stay within budget whilst delivering business targets.

  • Analyze financial performance, S&D initiatives/proposals and market data and recommend to dealers for product investment and profitability.

  • Responsible for the allocation and usage of S&D OPEX & CAPEX budget

  • Monitors and analyzes Telecoms trends, opportunities for future growth and channels distribution

  • Establishes Channel profitability and Cost management trends for better retail management drivers

  • Provides supports for COS analysis and modeling for all Dealer incentives , discounts and Bonus matrices to aid decision making

  • Develop the MTN Retail experience in MTN channel outlets

  • Manage the process of identifying and implementing new strategic alliances and business growth opportunities

  • Manage the process of investigating and assessing the fit to MTN of potential new business investment opportunities, partnerships and joint ventures

  • Drive business development and contribute to deal negotiations process – together with Finance and external partner for growth and relevant internal units.

  • Identify, Develop, and enhance strategic alliances and external growth opportunities.

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  • A Business degree in Business Administration, IT and any other Business-Related course.

  • MBA/Post Graduate degree will be an added advantage.

  • Proficient with Big data analytics, MS Office application especially Excel and Power Point


Experience:

  • Manager track record of 7 years or more; with at least 4 years in Telecommunication industry.

  • At least 4-5 years’ experience in Retail/Channel Development, Business analysis, and product evaluation

  • Prior experience in marketing analytics for telecommunications or FMCG is desirable.


Knowledge, Skills and Competencies:

  • Telecommunications industry

  • MTN Uganda consumer products and services

  • Understanding of competitors products

  • Consumer environment and factors impacting consumer demand

  • Customer value management

  • Consumer behavior and market dynamics and research principles

  • Financial analysis, Trend analysis and interpretation of market insights.

  • High volume data analysis

  • Reporting and performance analysis

  • Forecasting techniques

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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