Senior Import / Exports Operations Specialist job at DHL Global Forwarding | Apply Now

In this Senior Import / Exports Operations Specialist position

• Establish and maintain relationships with existing customers to maintain their business.

• Handle customer complaints and enquiries and share with supervisor for escalations.

• Update the clients in a timely manner as agreed upon during the onboarding.

• Provide high levels of customer service with a sense of urgency.

• Support Head of Products with the implementation of new/change of systems update/upgrades in CW1.

• Arrange for the movement of shipment from Pick up at customer to Delivery at the customers premises or with Shipping Lines for the for Export shipments

• Book with carrier/Update CW1 remarks with booking info.

• Support the GSC with allocated activities and ensure that the files are well managed.

• Support by sharing the documents with the CDZ team to enable them declare the files and process the shipment for customs clearance by preparing a customs entry.

• Support and Complete export documents.

• Support other team members by supervising operations and provide backup for absence/ peaks in operational activities

• Quality check documentation before lodging with the shipping line.

• Ensure that you process the MBL/HBL in accordance with the stipulated procedures

• Monitor and follow up until shipment is delivered.

• Send pre-alerts to all customers.

• Bill and close the shipment in CWI upon shipment readiness.

• Uploading of all shipping documents into the CW1 e-Doc system.

• Update all your milestones and ensure they are done as per the stipulated target.

• Ensure all your sick files are resolved and flies closed.

• Follow up with customers for feedback and best practices.