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Senior HR Officer job at M-KOPA | Apply Now
Are you looking for Human Resource jobs in Uganda 2025 today? then you might be interested in Senior HR Officer job at M-KOPA
Kampala, Uganda
Full Time
About the Organisation
M-KOPA, established in 2010, is a London-based fintech company operating in Kenya, Uganda, Nigeria, Ghana, and South Africa. Its mission is to provide affordable access to essential products and services through innovative financing models, combining digital micropayments with GSM connectivity. M-KOPA has earned recognition for its impact, including being listed in the Financial Times' "Africa's Fastest Growing Companies" rankings in 2022, 2023, and 2024, and being named in the TIME100 Most Influential Companies list in 2023 and 2024.
The company fosters a dynamic work culture that emphasizes innovation and employee growth, offering opportunities across various departments. As of 2024, M-KOPA has extended over $1.5 billion in credit to more than 5 million customers and employs over 3,000 staff members, with 30,000 sales agents across its markets. Its business model focuses on accessible financing for smartphones and digital services, utilizing daily repayment plans that align with customers' income patterns. M-KOPA's core values include customer-centricity, innovation, and financial inclusion.
The company actively engages in corporate social responsibility initiatives aimed at empowering underserved communities. For more information, visit their official website at www.m-kopa.com.
Job Title
Senior HR Officer job at M-KOPA
M-KOPA
Job Description
Job Title: Senior HR Officer
Organisation: M-KOPA
Duty Station: Kampala, Uganda
We are looking for a Senior HR Officer to join our People team as we drive operational excellence and scale our efforts to enhance digital and financial inclusion across our markets. This role will be pivotal in overseeing critical HR transactional functions, including records management, contract administration, onboarding and offboarding processes, and employee insurance benefits. If you are passionate about delivering efficient, compliant, and people-focused HR services, we’d love to hear from you!
As a Senior HR Officer, you will oversee and manage critical HR transactional functions, ensuring efficient and compliant delivery across key areas such as records management, contract administration, onboarding and offboarding processes, and employee insurance benefits. This role combines leadership, process optimization, and a commitment to delivering seamless and people-centered HR services that support our growing organization.
On-site roles:
This is a on-site role, you would be working from our offices in Nairobi, Kenya or Kampala, Uganda partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Head of HR Shared Services.
Duties, Roles and Responsibilities
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
A Bachelor’s degree in HR, Business, or related fields.
Strong knowledge of HR processes, employment laws, and benefits administration.
Demonstrated experience in leading HR teams and driving results.
Proficiency in HR systems and technology, with bonus points for experience using FreshService or similar ticketing tools.
If you value operational excellence, attention to detail, and a commitment to employee engagement, this role offers the perfect opportunity to make a meaningful impact at M-KOPA.
Expertise
Our ideal candidate for the Senior Lead – HR Shared Services role thrives in a dynamic environment and is passionate about delivering exceptional HR services.
You will be expected to lead with precision, ensuring that HR processes such as records management, contract administration, and onboarding/offboarding are executed seamlessly and in compliance with legal standards.
A strong ability to maintain data integrity, implement efficient workflows, and conduct audits will be key to your success.
We’re looking for someone with a proven track record in HR Shared Services, including experience managing employee benefits and contracts.
Exceptional communication skills will help you foster relationships with internal and external stakeholders, while your analytical mindset will enable you to identify trends, make data-driven decisions, and continuously improve processes.
How to Apply
If you are ready to make a difference and drive financial excellence in a dynamic and innovative environment, we want to hear from you!
Click the APPLY Button Below to Apply
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