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SCA Customer Care Representative I job at Elevance Health (National Government Services Division) | Apply Now
Are you looking for Virtual Administrative Assistant jobs 2025 today? then you might be interested in SCA Customer Care Representative I job at Elevance Health (National Government Services Division)
Remote, OR, USA
Full Time
About the Organisation
Elevance Health is fueled by a purpose to strengthen the health of humanity by redefining health, reimagining the health system, and improving communities. Recognized on the Fortune 100 Best Companies to Work For list, among other achievements, Elevance describes itself as an employer of choice for thousands of associates across the United States. In times of growth, the company has invited individuals with diverse backgrounds to join its team of innovative, compassionate colleagues in a mission-driven environment of collaboration, limitless growth opportunities, an inclusive spirit, and personal and professional support. In the past, Elevance has posted medical & health, dental, business development, pharmacy technician, insurance, computer & IT, and account management jobs, among others, featuring hybrid to 100% remote flexibility and part-time schedules. The employer also offers benefits to eligible associates and provides a range of programs designed to help team members stay healthy.
In business since 1944, Elevance Health was formerly known as Anthem, Inc. before the company changed names in 2022 to reflect its transition from a traditional health benefits organization to a "lifetime trusted health partner." Specifically, the company is working to reimagine the health system by taking a more holistic, integrated approach to improve outcomes, accessibility, and equity. This approach is powered by a digital platform, industry-leading capabilities, and a team of nearly 100,000 associates who serve more than 118 million people. Elevance Health is guided by values of leadership, community, integrity, agility, and diversity. In line with its overall mission, it runs the Elevance Health Foundation and strives to be a responsible corporate citizen to shape the company, communities, and the world for the better.
Headquarters
Indianapolis, Indiana
Job Title
SCA Customer Care Representative I job at Elevance Health (National Government Services Division)
Elevance Health (National Government Services Division)
Job Description
This virtual role requires handling customer questions regarding Medicare services, contracts, and eligibility. It involves analyzing and resolving issues, documenting interactions, and ensuring timely and accurate communication. Candidates will support both internal and external customers using various tools and databases and are expected to contribute to departmental goals under immediate supervision.
Duties, Roles and Responsibilities
Respond to customer inquiries via phone and email regarding contracts, benefits, and claims.
Extract and input information into computer systems.
Document inquiries and outcomes for analysis and tracking.
Coordinate with departments to resolve customer issues.
Conduct follow-up communication with customers.
Provide accurate and timely information and support.
Meet department goals and maintain customer satisfaction.
Use computerized tracking and troubleshooting systems.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Minimum Requirements:
High School diploma or equivalent.
Experience in an automated customer service environment is preferred.
Must meet residency requirement: residing in the U.S. at least 3 of the past 5 years (per CMS TDL 190275 for NGS division).
Preferred Skills:
Knowledge of Medicare and healthcare services.
Strong call center experience.
Understanding of contracts and services.
Good communication and analytical skills.
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
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