Sales Support job at DHL Global Forwarding | Apply Now

In this Sales Support position

• Develop and administer sales administration/ sales support plans and processes to support administration and planning of sales contracts as per specifications and expectations, for both the customer and DPDHL

• Deliver support to sales teams and process sales transaction in an efficient, accurate and economical manner

• Support sales teams to prepare quotations and contracts, including rate proposals and proposal writing

• Execute processes to provide customer information, support identification and qualification of sales leads

• Draft and execute commercial documentation such as sales contracts and maintenance agreements to support sales

• Coordinate between sales and customers, answer queries on both stock and shipment of orders

• Undertake adequate follow up on orders and resolve escalated problems related to orders

• Implement process for completion of post implementation review and prepare reports on resulting customer satisfaction

• Support customer problem management and report on results of corrective processes

• Consolidate and review reports and statistics for supporting sales teams to analyze and prepare for business reviews, including revenue development, churn rates, hit rates, pipeline size, etc. by customers

• Support pre- and after-sales activities