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Retail Manager job at Q-Sourcing Limited | Apply Now
Are you looking for Administrative jobs uganda 2024 today?, then you might be interested in Retail Manager job at Q-Sourcing Limited
Kampala, Uganda
Full Time
About the Organisation
Q-Sourcing is a leading HR and business process outsourcing firm that provides comprehensive staffing solutions, workforce management, and consultancy services. They cater to diverse industries including energy, telecommunications, logistics, manufacturing, and agriculture. Renowned for their tailored approach, Q-Sourcing focuses on enhancing organizational efficiency and effectiveness through innovative human resource practices and cutting-edge technology. With a strong commitment to excellence, they support businesses in achieving their goals by offering expert recruitment, training, payroll management, and compliance services.
Job Title
Retail Manager job at Q-Sourcing Limited
Job Description
1. Implementation of the B2C strategy as guided by Management
2. Responsible for every aspect of the day-to-day supervision of the retail network, including sales, staff, stock, resources management and footprint development. Also ensure the implementation and respect of HSSEQ norms and regulations in all stations.
Duties and Responsibilities
PROGRAMMING
Actual presence in the field: support for the sales force’s action by virtue of the example set
Application of and follow-up on the service quality policy
Application and follow-up on promotional actions
Regular sales force meetings, for analyzing and commenting on the results
Application of the station staff training policy
COORDINATION
Information collection for annual establishment of objectives and of the budget
Determination of the objectives for each station (for the year, for the month)
Regular reviews of the contractual fees to be paid for each station
Establishment of monthly activity report concerning retail sales
Competition analysis (liter volumes, strength/weaknesses, fuel projects and diversification)
Establishment of files concerning creation and modernization of sales outlets
Monitoring administrative matters: building permit applications, various authorizations… Collection and checking of reports concerning the weekly rounds made by the retail commercial inspectors
SUPERVISION
Physical condition of the network
Quality of the image of the visual standards and of the service
Observance of operating and safety rules
Signature and recording of management contracts
Rental payment schedule and its updates
Organize marketing meeting on sales objectives
Report on customer’s balance and the financial risk. Signature by the managers of their statements of accounts
Changes in financial situation, particularly the situation of risk
Regular supply for the network (AGO, PMS, LPG AND LUBES)
Any other work-related duties assigned by Managing Director
Context, Environment & Challenges:
The Retail Manager pays regular visits to the entire network, so should have a driving license. He must also have access to all tools and procedures involved in network management.
Principal Accountabilities:
The Retail Manager is responsible for:
Applying the Group retail sales policy relating to safety, quality, management monitoring, document management, and staff selection, training, and programming.
Ensuring all Dealers have a live contract with the Company
Strict adherence to the Credit Policy by all Network Dealers as per MLA. No credit supplies without the prior approval of the Manager Director
Liaising effectively with the Operations Manager to ensuring that HSSEQ runs supreme in the operation of the Stations.
Effectively controlling the Network Dealers to avoid any situation of product stock-outs at the stations, except in cases of force majeure.
Liaising effectively with Human Resources Manager to ensure adequate staffing, staff incentives and staff reprimand
Growth of the BtC portfolio. Makes proposals to Management on possible locations for NTI (New to industry)/NTOs (New to organization) and the realization of those opportunities.
Creation and increase of Non-Fuel Revenues (NFR) at the retail sites
Initiate the procurement process for all station OPEX requirements such as uniforms, DSSR’s, etc
Planning and managing sales related, revenue generating initiatives either BTL (Below the line) or ATL (Above the line)
Fleet card day-to-day management, customer enrolment, customer service and issue resolution to guarantee customer loyalty. Ensure compliance with stipulated policies i.e., KYC, credit management, and any other
Implementation of Operations Excellence metrics as per company’s’ ambitions. Development and management of schemes that motivate the station teams to drive achievement of Excellent Customer Service and satisfaction
Training Network Dealers, Station Heads, and Forecourt staff on best practices and policies.
Brand Harmonization and control: To ensure that all products and services are consistent with and support brand personality and to identify potential inconsistencies and initiate appropriate action.
Contribute to establishment and implementation of a trading terms and conditions policy, which is fair to all partners and appropriately rewards performance, in order that investment is directed at enhancing sales volume in line with company objectives.
Responsible for building and maintaining good relationship with key channel partners by conducting regular field visits and meetings to discuss key issues and resolve any business challenges
Other responsibilities:
Accountability is part of your leadership role. You are entrusted to implement the strategy and to manage the department / division/ business unit / company. Being proactive and innovative, you are expected to be highly reliable, promote excellence, good governance and HSSEQ principles across the company and always consider the
company’s reputation in particular respecting the OESA Code of Conduct.
Being a role model, you are responsible for your personal results, along with the results of the department / division/ business unit / company with a particular commitment to the development of the members of your team.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications and Competencies
Bachelor’s degree in Marketing or Business Administration or Economics from a recognized University. A post graduate qualification a plus.
10 years’ work experience, of which 3 years’ experience in a similar role.
Must be prepared to work beyond normal working hours.
Must exhibit high integrity and honesty in the performance of his/her function
Must be able to communicate effectively with clients and transporters and internal stakeholders
Other Requirements/skills/competencies: Strategic Marketing and Planning
Retail Network Management
Brand/Product Management
Marketing, Sales, and Pricing Management
Manage and Work in Teams
Stakeholder Management
Manage Business Performance
Cost Management
Training and Development (required to perform the job or to be completed in the role)
Internal:
Product Induction
HSSEQ Induction
HR Policies & Procedures Induction
How to Apply
APPLICATIONS FOR THIS POSITION MUST BE ONLINE
Click the "Apply Button" Below to submit your Application