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Kampala, Uganda
Full-time
Letshego Holdings Ltd (“Letshego Group”) is a truly African multinational organisation, headquartered and listed in Botswana and focused on delivering inclusive finance solutions to underserved populations across its 11 sub-Saharan Africa footprint. With a staff complement of over 3,000 – including both direct and indirect sales agents – Letshego supports over five million customers across Africa. Letshego is synonymous with leveraging innovation and technology to improve the lives of individuals who have limited access to traditional financial services.
In September 2020 Letshego launched its five-year Transformational Strategy, accelerating the Group towards its vision to be a world-class retail financial services organisation, improving the lives of mass and middle-market individuals as well as small business owners and micro and small entrepreneurs.
This year, Letshego celebrates 25 years of supporting regional communities.
Relationship Officers job at Letshego
Letshego
The Relationship Officer is responsible for building and maintaining strong relationships with existing and potential customers of Letshego, a leading financial services provider in Africa.
Key Duties and Responsibilities:
Business Growth
Monitoring and managing portfolio
Building customer relationship
Recovery of defaulted loans
Identifying and acquiring new customers through referrals, networking and direct sales
Providing financial solutions to customers based on their needs and goals
Conducting regular follow-ups and visits to ensure customer satisfaction and retention
Collecting and analyzing customer feedback and market trends to improve service delivery
Collaborating with other departments and stakeholders to ensure compliance, risk management and operational efficiency
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications
The applicant must hold a University degree preferably in Business related discipline.
Relevant professional qualifications in Microfinance, Banking or Finance.
Relevant credit experience is an added advantage.
Sound understanding of Credit risk management and customer service.
Knowledge of the core banking system.
Email your CV and academic documents to:
HRrecruitment@letshego.com
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