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Relationship Officer job at NCBA Bank | Apply Now
Are you looking for Bank Jobs in Uganda 2024? If yes, then you might be interested in Relationship Officer job at NCBA Bank
Kampala, Uganda
Full-time
On 6th December 2018, it was announced that NIC Bank, an institution with a rich history of retail banking; and CBA Bank, a forerunner of innovation in the banking space, would be merging to form a new bank with unmatched strength, expertise and regional reach.
The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting-edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from the best-in-class choice of products to investment solutions tailored to your specific needs.
Relationship Officer job at NCBA Bank
NCBA Bank
The purpose of this role is to achieve business growth for Personal Banking by providing quality relationship management to existing customers in assigned branch/territory. This will entail sustaining customer satisfaction so as to retain them thereby generating additional business through cross-sell opportunities.
Business generation through organic growth and increase of product uptake per customer in line with organizational goals
Sustain customer satisfaction and increase retention rates through adhering to set customer service and relationship management standards
Minimization of exposures to and impact of risks assisted with KYC, AML and portfolio maintenance
Competency development to effectively perform Branch Sales Officer tasks
Adherence to and application of established policies, processes, procedures and tools to achieve optimal efficiency, compliance and cost containment
Providing an interface between the bank and existing customers in order to maintain good customer relations so as to meet the customer needs within the strategic objectives of the Bank.
Credit appraisals and recommendation for existing customers under the various loan products and submit to the appropriate final approval authority within established turnaround time.
Overseeing the relationship management of assigned customers.
Ensuring revenue growth through increased product uptake/cross-selling.
Ensure full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements.
Manage all aspects of risk, including monitoring of advances portfolio, strict adherence to the provisions of the credit policy document to ensure minimal losses to the bank.
Monitor closely all unsecured credit facilities and overdrawn accounts assigned to ensure that the accounts are properly conducted to avoid potential loss to the Bank.
Ensure that renewals, extensions and cancellations of existing credit facilities are done before the expiry date.
Ensure that the NCBA bank’s Policies are adhered to at all times when handling different products
Ensure branch performance reports are timely & accurate
Ensure adherence to all KYC & AML processes with regards to new business and that proper documentation is in place
Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses
Ensure all relevant reports are submitted on timely basis
Ensure all fees and commissions due to the bank are collected
Maintained high level customer service standards at all times.
Receive customer enquiries and complaints and log them into CRM at all times as per agreed TAT.
Monitor TAT for transaction processing to maintain a high customer service standards at all times,
Ensure follow up on customer queries and provide feedback promptly at all times.
Keep self-updated on existing and new products, to offer customers informed advise and cross sell appropriately
Ensure no queues by attending to counters at all times
Ensure personal growth by continuous learning/training for self through E-learning, internal & external training activities.
Ensure compliance with the leave policy on block leave and minimum carry-over of leave days for yourself.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
Technical skills to effectively perform customer care activities/tasks in a manner that consistently produce high quality of service.
Knowledge of relevant products and service.
Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
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