Relationship Manager job at KCB Bank | Apply Now

Execute sales of SME assets, Liabilities, and other product types as per targets allocated by the SME Manager.

To deal with customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers.

Facilitate the SME Centre’s Service Delivery to customers.

Handle Establishment of new and Variation of existing account relationships.

Deal primarily with SME accounts.

Offer support to allocated branches in terms of lead generation and management of asset and liability portfolios for high-net-worth SME clientele.

Selling bank products to new customers and cross selling to existing customers.

Handling establishment of new account relationships, Variations to the existing relationships, Initial stages of credit matters, and Dissemination of information relating to the Bank’s Products & Services.

Deposit mobilization for the bank.

Collect information from customers relating to account relationship.

Initial interview of customers who require financial assistance/facilities and direct them accordingly ensuring that relevant supporting documents are obtained.

Doing Business banking returns, Sales returns, and relevant areas of the Executive Summary.

Sales calls and market intelligence gathering.

Receive and solve or escalate both verbal and written customer complaints noting to record them in the customer complaints register.

Receiving, guiding, and doing initial appraisal of loan applications

Explaining and having customers sign letters of offer.

Completing of the advances facilities books (date applied, approved/declined, date letter of offer signed, date draw down made, etc.).

Any other duties that may be allocated from time to time.