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Duties and Responsibilities

• Develop a well thought through annual Budget as per the Bank objectives.

• Initiate and act as a key lead generator through the value chain system and support all the Branches to tap into the opportunities by serving customers end to end from the anchor to the distributors, retailers

• Develop and maintain relationships with key customers and other relevant bodies to ensure that the company maximizes its revenue potential.

• Ensure quality Relationship Management; enforce customer retention and growth of the deposit and loan book by managing the relationships.

• Grow and develop a clean customer data base in line with the company objectives and goals.

• Support in training, coaching, mentoring and team building to enhance teamwork at the branches

• Drive the cross selling and retention function to grow both liabilities and assets in terms of wallet share and value addition.

• Contribute to the development and enhancement of our range of customer products.

• Manage credit quality standards through effective management of risk according to TBL policies.

• Compile monthly, quarterly, and yearly reports for the purpose of measuring growth against target.

• Grow contingent Liabilities, by acquiring key strategic clients in the corporate banking space.

• Monitor the sales performance of competitors to ensure that the company maintains and develops its competitive position through continuous feedback from the market.

• Maintain a well- orchestrated leave management plan.

• Give support to the branch teams in terms of sales and ensure that customers are well taken care of.

• Drive the mobilization effort for liabilities through sales activities.

• Note: Perform any other duties that can be assigned from time to time.

• Comply with AML/CFT/CPF policies and procedures, non-compliance of which shall be addressed as per the bank disciplinary processes"

Key Performance Indicators

• Achievement of set targets.

• Increased activities on individual accounts

• Increased number of new anchors.

• Quality asset portfolio

• Growth in numbers/ deposits & loans

• Reduced number of customer complaints

• Increased revenues