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Relationship Manager Advantage Banking job at KCB Bank | Apply Now
Are you looking for bank jobs in Uganda 2025 today? then you might be interested in Relationship Manager Advantage Banking job at KCB Bank
Kampala, Uganda
Full Time
About the Organisation
KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda.
The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy.
KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers.
Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment. For more information, visit their official website at www.kcbgroup.com.
KCB Bank is one of the leading financial institutions in East Africa, offering a wide range of banking products and services. The bank is committed to providing exceptional customer service and fostering long-term relationships with its clients. KCB Bank values innovation, excellence, and the professional development of its employees.
Job Title
Relationship Manager Advantage Banking job at KCB Bank
KCB Bank
Job Description
The Relationship Manager will be tasked with servicing Advantage Banking customers by managing their accounts and fostering strong customer relationships. Responsibilities include sales activities such as generating leads and cross-selling products, explaining credit loan facility options, and ensuring customers are informed of their rights and obligations. The Manager will also oversee portfolio management, ensuring accurate records and timely follow-ups on transactions. Compliance with operational procedures and regulatory standards, managing credit and operational risks, and handling loan applications will also be key responsibilities. The role requires excellent communication, organizational, and problem-solving skills to ensure client satisfaction and risk mitigation.
Duties, Roles and Responsibilities
Provide leads and cross-selling opportunities, explain loan facility options, and support customers in completing credit applications.
Offer personalized service, drive customer retention, educate customers about products, and verify documents for account opening and amendments.
Maintain accurate records and follow up on transactions to ensure completion.
Adhere to KYC policies, manage credit and operational risks, and ensure audit/risk compliance.
Process credit applications and related issues in line with credit policies.
Engage with clients and business partners, resolve queries, and provide efficient service.
Manage fraud and forgeries while ensuring compliance with the bank’s policies.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
A bachelor’s degree in a business-related field.
A minimum of 4 years of related experience in relationship management or banking.
Strong customer focus and communication skills (verbal and written).
Ability to plan and organize efficiently.
Problem-solving and analytical skills.
Assertiveness and interpersonal sensitivity.
High integrity and team player.
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
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