Relationship Manager - Acquiring & Card Business job at I&M Bank Uganda | Apply Now

Merchant Acquiring & Business Growth

• Develop and implement strategies to grow the merchant acquiring portfolio

• Identify and onboard new merchants, ensuring proper setup and training on POS terminals, e-commerce solutions.

• Maage and deepen relationships with existing merchants to increase transaction volumes.

• Monitor merchant activity and ensure effective risk management.

• Drive revenue growth through strategic partnerships and new digital payment solutions.

• Monitor market trends and competitor activity to enhance the bank’s acquiring solutions.

• Ensure timely commission payments to and from agents.

• Recruit and supervise agents, ensuring compliance with SLAs.

• Provide operational support to enhance agent performance and activity

• Lead and direct sales teams to drive uptake and utilization of school fee payment solutions

Card Business Development (Debit, Prepaid, Credit Cards)

• Drive the bank’s card issuance and usage, including debit, credit, and prepaid cards.

• Differentiate card products to maximize value from international and proprietary schemes.

• Work closely with product development teams to enhance card features and benefits.

• Oversee end-to-end card lifecycle, including issuing, acquiring, settlement, and chargebacks.

• Ensure continuous innovation, including contactless payments and virtual cards.

• Collaborate with IT, Card Operations, and Security to safeguard card transactions.

• Drive campaigns and promotional activities to boost card adoption and usage.

• Identify opportunities to expand digital and contactless payment solutions.

Client Relationship Management

• Serve as the primary point of contact for key merchants and corporate clients.

• Conduct regular engagements with clients to address service issues, negotiate pricing, and identify cross-sell opportunities.

• Ensure compliance with service level agreements (SLAs) and resolve disputes efficiently.

Strategic Partnerships & Stakeholder Engagement

• Implement coaching and training programs for sales and branch colleagues.

• Manage partnerships with external vendors, schemes, and fintech partners.

• Lead P&L management for all acquiring-related partnerships.

• Engage with payment processors, fintech partners, and card schemes (Visa, Mastercard, UnionPay) to improve service offerings.

• Work with marketing teams to promote card and payment solutions to customers.

Risk & Compliance Management

• Ensure adherence to legal, regulatory, and industry standards (e.g., PCI DSS).

• Ensure all merchant onboarding and transactions comply with regulatory and bank policies.

• Monitor fraud trends and implement security measures to mitigate risks.

• Collaborate with internal risk, compliance, and IT teams to enhance transaction security.

• Conduct risk assessments and implement mitigation controls.

• Ensure governance, compliance, and risk controls are followed across all operations.

• Implement and review new regulatory requirements in a timely manner