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Relationship Manager, Diaspora Banking job at KCB Bank Uganda | Apply Now
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Relationship Manager, Diaspora Banking job at KCB Bank Uganda
Kampala, Uganda
Full Time
About the Organisation
KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda.
The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy.
KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers.
Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment. For more information, visit their official website at www.kcbgroup.com.
KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.
Job Title
Relationship Manager, Diaspora Banking job at KCB Bank Uganda
KCB Bank Uganda
Job Description
Job Title: Relationship Manager, Diaspora Banking
Organisation: KCB Bank Uganda Limited
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
To grow market share for the diaspora segment by building an effective sales plan for an increased customer base, assets, liabilities, earnings and usage of diaspora bank products and services.
To ensure the customer relationships are well maintained for the designated portfolio as a retention strategy and increased wallet share.
Plan, manage and execute campaigns in international markets with high customer potential.
Develop and execute appropriate plans to retain and grow the bank’s strategic partnerships within the diaspora market.
Analyze market intelligence across competitors, global markets and champion development of innovative products for the diaspora clientele.
Drive quality service delivery to Diaspora customers through the agreed bank service level agreements.
Create product awareness through training programs, support to the bank staff and sales team with an aim of increasing product uptake.
Maintain a quality diaspora portfolio within the acceptable credit risk exposure.
Onboard additional digital International Money Transfers to ease diaspora customer journey
Prepare and maintain appropriate management and regulatory report.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Business Administration or related business course
3 Years banking experience work experience in
Customer Relationship Management skills at least 2 years in Diaspora Banking
Sales and business development Skills
Compliance and risk management skills
Market and product management
Stake holder management
How to Apply
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
Deadline: 20th March 2025
Note: Qualified candidates with disability are encouraged to apply.
Only short-listed candidates will be contacted.
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