Regional Managers job at Opportunity Bank Uganda | Apply Now

Key Result Areas:

1. Business growth (Sales management and Customer satisfaction

• To supervise and control implementation of the regional growth strategy and expansion plans in line with the approved budget and timelines

• To personal sales activities targeting high end potential customers (SMEs, Corporates, Cooperatives, etc)

• To conduct visits to existing and potential customers in order to understand customer expectations, complaints and areas of improvement

• To ensure that branches are optimally staffed in line with the budget and growth strategy

• In conjunction with the branch managers and marketing unit, plan and supervise execution of sales activities in the region in order to achieve regional performance targets.

• To ensure that all staff members in the region have a clear understanding, acceptance and are able to communicate the bank’s policies and procedures

• Ensure that all staff members in the region have a clear knowledge and understanding of the banks products and service.

• Ensure that all staff in the region are trained on sales and apply sales techniques when interacting with potential and existing customers.

• To ensure that all branch premises in the region are well maintained in line with the branch-maintained standards.

2. Internal Controls and Portfolio Quality (Ensuring Compliance, Spot checks, Loan approvals, Knowledge management)

• To manage the loan asset quality of the region ensuring that all branches meet their respective asset quality thresholds.

• On a bi-weekly basis to chair loan recovery committee meetings for branches where PAR30D is above 5%

• Conduct regular spot checks to branches as follows;

  1. Participate in at least 2 credit committees below his/her approval limit per month per branch in the region

  2. Have at least 1 customer or group visit per month per branch in the region

  3. Perform at least 5 policy knowledge interviews with staff in a month

  4. Perform at least 1 cash snap check per month per branch

  5. Verify that all head office communications have been properly communicated and cascaded to the staff

• Ensure that branch manager responds adequately and timely to all findings in the audit report

• Review audit reports with the branch managers and submit responses to CRO.

• Ensure that resolution plans for each finding are created in an audit tracker/follow up strategy for BM, RM and Management.

• Ensure that all findings are resolved according to the action plan and tracker/strategy.

3. Risk Management and Compliance

• Review and discuss specific findings (risk, audit and supervision) with the BM and ensure implementation of the agreed action plans.

• Ensure that all disciplinary actions based on the internal checks and internal audit findings are brought to the attention of HR.

• Escalate all noncompliance issues and suspicious activities to the compliance department.

• Identify risk factors and establish frameworks to mitigate risk in the Department making sure there is a faster mechanism in place to enable quick and early detection and escalation of issues when they arise.

• Ensure compliance with Finance policies and procedures, BOU regulations, budget parameters, and procedures and the risk management framework operational within the Bank.

• Responsible for closure of audit, risk and BOU findings /reports, and helping resolve issues raised as well as ensuring no repeat findings.

4. People Management

• Ensure good understanding and acceptance of the OBUL Mission, Vision and code of conduct among all employees in the region

• Manage directly performance of Branch Managers in the region. Supervise the performance management of other branch staff and participate in the performance management process where necessary

• Recommend to CRO inter branch relocations of the first line staff (teller, banking officers and relationship officers) in order to close gaps and improve efficiency.

• Initiate other regional staff movements (promotion, demotion, transfer, termination, etc) in liaison with HHRM to the CRO for CEO’s approval

• Ensure good team spirit and staff motivation in the branches. Propose and supervise team building activities such as sports among others in order to nature the team spirit.

• Perform coaching and mentoring of the branch managers on leadership skills, staff management techniques and business growth skills.

• Manage success planning in the region by identifying and supporting the development of high potential staff in the branches in liaison with HR

• Ensure that all staff in the region have the necessary skills to efficiently perform their duties. Where there are gaps, identify and communicate training needs to CRO and HHRM

• Participate in the interview and training of staff when call upon and when necessary

• Ensure to communicate/cascade key management decision to all staff in the region

• Recommend staff in the region for confirmation in service

5. Planning reporting and other duties

• Provide daily, weekly and monthly reports to the CRO on the performance of the region and key issues that require the attention of management.

• Develop annual growth strategies and expansion plans based on the market potential and the banks over strategic plan.

• Participate in the development of annual budgets for the region

• Report timely unresolved IT or administration issue to the CRO

• Report all structural issues related to the banking services to the CRO timely.