Regional Manager – Eastern Region job at DFCU Bank | Apply Now

Key Duties and Responsibilities:

• Provide leadership and direction to the assigned Branches to achieve set targets for the region.

• Set branch targets for business growth (Liabilities, Assets, NII, Active accounts Profitability) and monitor performance to achieve set targets.

• Monitor and ensure compliance to set policies and procedures in branches under jurisdiction are adhered to ensure that they return acceptable audit and risk assessment ratings.

• Monitor the portfolio and liaise with branch managers to ensure that PAR and NPAs are kept within acceptable levels.

• Communicate strategy changes to direct reports and non-direct reports and ensure that all strategies are executed, targets are set and signed off and periodical reviews happen on time.

• Monitor service delivery to ensure that excellent customer experience standards are maintained in the branches.

• Conducting regular customer visits to enhance relationship management and retention and growth of the business wallet

• Continually assess employee skills, identify gaps and arrange training where needed, in consultation with the HR department

• Plan, coordinated and monitored branch logistical needs like staff, capital items and operational materials in line with the budget and business needs.

• To set and agree targets for staff, review their performance regularly and take action to remedy under-target performance.

• Work out a leave plan for the region, ensure it is diligently followed and institute proper succession planning for business continuity.

• Assist Branch managers in the development, implementation and support of branch training plans so that staff members can meet and/or exceed their performance targets.

• Liaise with the Branch Managers to identify and develop career path opportunities for staff within the regions

• Liaise with Branch Managers to inculcate a culture of discipline to have a high-performing team

• Monitor performance, meet regularly with direct reports to discuss progress and barriers to performance success to manage outcomes

• Business growth in line with all the financial pillars; Liabilities, Assets (WPB, BGLs), Off balance sheet items, Number of accounts, NII, Banc assurance, Profitability and Alternative channel usage.