Regional Manager job at Pride Microfinance Limited | Apply Now

Specific responsibilities for job position include;

• Drive service excellence in the region by planning, continuous monitoring, enforcement of SLAs, service standards and service initiatives with the bank

• Coordinate, monitor and evaluate the implementation of branch work plan /activities in line with regional work plan and support teams to attain branch targets and objectives.

• Keep abreast of local market dynamics, identify changes, risks and opportunities.

• Develop business and marketing strategies for the region to enable achievement of revenue, profitability, operating budget and customer satisfaction targets at both branch and individual levels.

• Define the work plan for the region in line with the defined business Strategy.

• Propose improvements to systems and process/information flows.

• Manage operational issues in the Region and ensure provision of necessary resources for effective operational performance in line with the budget and business plan.

• Drive and manage the delivery of multi channels sales and service strategy across the region to attract, grow and retain quality and efficiency.

• Provide oversight over implementation of bank risk management programs across all branches within the region.

• Identify and assess the risks faced by the Branch within the region and maintain an effective system of controls to minimize exposure.

• Manage and monitor compliance with procedures, bank policies and guidelines throughout the assigned region (by undertaking periodic reviews of credit requests, KYC, ATM cash counts, etc.)

• Relationship management with clients and potential clients to enhance acquisition, retention, and growth.

• Drive and maintain high standard of customer service and satisfaction while ensuring that queries and/or complaints are handled promptly with due care.

• Provide supervisory leadership to the department and lead in the implementation of the performance management and Human Resources practices of the Bank

• Financial Responsibility

• Responsible for the delivery of annual Regional and branch budgets