Project Manager – Digital Banking job at United Bank for Africa (UBA) | Apply Now

Business Development

• Manage and review the P&L for the products/services and reports monthly.

• Work closely with business leads to develop and execute product plans to support Digital Channels and Products.

• Identify and implement innovative revenue generating services and enhancements and be first in the market in leading product innovations.

• Conceive and drive product promotion and rewards to encourage increased adoption and usage

• Build and maintain partnerships with key vendor partners such as VISA, MasterCard, and card processing & e-Commerce and Technology partners to deliver maximum efficiencies, income and superior internal and external support and service.

Performance Monitoring & Analytics

• Monitor performance of existing and new products and payment channels and work with marketing to develop campaigns to drive activation, usage and acquisition.

• Conduct Monthly, Quarterly product & channel usage analysis including transaction volumes, revenues and actual vs. target.

• Produce and report on the Return on Investment (ROI) for existing and new products.

• Identify, compile, and understand research and analysis related to market trends, profitability, pricing, product positioning, and sales strategy.

• Conduct monthly competitive analysis to ensure Product and pricing is in alignment with industry positions. Assist in developing strategies to sustain and grow the Bank’s competitive position.

• Closely Monitor Customer Complaints from CFC on the Digital channels and Products and improve the processes to provide simple, functional and reliable products.

Communication & Training

• Create and deliver product training on an on-going basis to sales, and other key stakeholders in Branch Operations and Customer services.

• Produce and publish detailed product information guides including features and functions, positioning and pricing.

Research & Development

• Assist in the overall planning process for new features and initiatives for digital products. Act as an advisor to business.

• Work closely with the sales team, IT, Operations, CFC to identify future product enhancements.

• Work closely with Product marketing to promote Digital Channels and individual products and services that support the business segments/channels.

• Sunset products not meeting market/segment needs and develop transition plans

• Ensure that all key stakeholders are involved in the development of products and that the appropriate SLAs are in place to support the delivery of existing and new products.

Regulatory & Compliance

• Coordinate with the business, IT and Operations to ensure that the necessary testing is conducted and key stakeholder sign-offs are documented prior to release to production.

• Ensure compliance with all the local regulations and Global and Local best practices.

• Ensure familiarity with all the policies and processes of the bank in each UBA presence country.

• Identify and address the Operations, Compliance and IT Risk elements in the product/processes and build adequate mitigants to make it safe for customers to use the products.

• Execute all other projects that may be assigned from time to time.

Key Performance Indicators (KPIs)

• Drive Visa Prepaid Card Sales, Debit Card Sales, Mobile & Internet Banking Products through branches and various partnerships to meet the budget as stipulated in the Monthly Performance Score Card.

• Drive Remittances and collections products to achieve budgeted sales volumes and revenue as per balance scorecard.

• Achieve Product penetration of the Debit Card, Mobile and Internet Banking Products as per budget on the Monthly Score Card.

• Achieve the budgeted revenue from the Prepaid Card, Debit Card, Mobile & Internet Banking Products as per the budget in the Monthly Score Card.

• Manage Direct Sales Agents and related initiatives to drive the sales Volumes.

• Cross sale U – Advance to personal banking customers.

• Customer service – ensure customer satisfaction for card, mobile and internet banking products for all the customers that on boarded.

• Maintain up to 95% Minimum Active users on POS, 100% On Debit Card and 80% on Internet and Mobile Banking with the aim of eradicating inactive users.