Program Quality Officer job at Educate | Apply Now

Field operations assistant Performance Management (30%)

• Lead 1:1 meetings with Field operations assistants at least twice a month. Review work plans, set weekly priorities & align Field operations assistants goals on a monthly basis.

• Lead weekly regional meetings to address challenges and concerns of Field operations assistants & keep the Field operations assistants up to date with program changes.

• Lead annual staff appraisals of Field operations assistants. Complete performance development process,participated in the PDP process and submitted to HR.

• Coordinate and lead Field operations assistants capacity building programs on a monthly basis.

• Act as Hiring Manager for all Field operations assistants recruitment needs: support Field operations assistants recruitment guide update and sit on interview panel as and when required.

• Oversee Exp-program activities for the region by checking in with Field operations assistants on progress and ensuring that they have the capacity and tools necessary to carry out activities effectively.

Field Operations Assistant Training & Coaching (25%)

• Lead Field operations assistants induction for newly hired. Facilitate one month virtual training, oversee Field operations assistants job shadowing.

• Constantly plan & communicate Training plans & program changes to Field operations assistants.

• Empower Field operations assistants to develop, clear & be in constant communication & coordination of activities with the mentors in the Exp program.

• Lead monthly Field operations assistants capacity building programs Including preparing for Field operations assistants training and providing pragmatic and content related feedback to the design and Implementation team.

• Observe mentors during induction, program delivery & training to ensure high-quality mentors.

• Observe field Operations assistant’s growth areas and develop capacity development plans that are tailored to those needs.

Data Reporting and Coordination Oversight (30%)

• Ensure quality implementation of the program through rigorous monitoring & providing quality program feedback

• Support the Performance Metrics team in the dissemination & collection of the Exp scholar-centricity forms.

• Work with Performance metrics to develop data collection tools & also to improve the data collection processes.

• Setting timeliness & ensuring that Field operations assistants adhere to the reporting submission timelines.

• Train Field operations assistants on the importance & usage of the data collection tools and coordinate all survey activities in the region & ensure accuracy & timely execution of reporting in all regions

• Participation in the mapping out of the survey learning questions & data analysis.

• Leads student focus groups to check on the implementation of the Quality Exp Program.

• Document all survey learnings and share them with the Exp program implementation team.

• Leads mentor focus groups to check on Exp program quality

Quality assurance -skills lab observation(Data map & Survey follow-ups) (15%)

• Through the Field, operations assistants ensure that mentors conducting the Skills labs and GMs are observed & observation forms submitted to the Performance metrics department.

• Work with the Field operations assistants to ensure that they submit the observation forms, participation trackers, graduate forms & mission data at the end of every term.

• Ensure that the field operations assistants always meet the Exp program monitoring target.

• Use Dashboard reports (LEC, Observations, GMs, Events, Pitching, and scholar selections) to support the mentors and close the Exp program implementation gaps.

• Checks the quality of data reported by the field operations assistants and mentors and provides timely feedback.

• Ensure that observation forms are collected, compiled & shared with Performance Metrics for data analysis.

• Support the training of Field operations assistants to increase their knowledge of program activities & tracking.

• Ensure trackers, forms, and mission data are accurate and information is updated and submitted timely.

• Communicate regularly with the Senior Field Operations Manager to ensure that program management concerns are addressed in a timely and appropriate manner.