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Product Manager – Alternate Channels Careers – PostBank Uganda Limited (PBU) | Apply Now
Are you looking for Bank Jobs in Uganda 2024? If yes, then you might be interested in Product Manager – Alternate Channels Careers – PostBank Uganda Limited (PBU)
Kampala, Uganda
Full-time
About the Organisation
PostBank Uganda Limited is one of Uganda's most esteemed financial institutions, known for its dedication to delivering reliable banking services across the nation. Established with a mission to promote financial inclusion and foster economic development, PostBank has grown to become a trusted name in the Ugandan banking sector.
History and Growth
PostBank Uganda Limited has a rich history that dates back to its inception as a savings bank within the Uganda Post Office in the 1920s. Over the decades, it evolved to meet the changing financial needs of the population. In 1998, it was incorporated as a limited liability company, marking a significant milestone in its journey toward modernization and growth.
Today, PostBank operates an extensive network of branches and ATMs across Uganda, ensuring that even the most remote communities have access to essential banking services. The bank continues to expand its footprint and enhance its service offerings to meet the diverse needs of its customers.
Vision and Mission
Vision: To be the leading provider of inclusive financial services in Uganda.
Mission: To provide reliable, affordable, and innovative financial solutions to all Ugandans, particularly those in underserved areas, thereby contributing to their economic well-being and the country's overall development.
Job Title
Product Manager – Alternate Channels Careers – PostBank Uganda Limited (PBU)
Job Description
PostBank Uganda Limited (PBU) is a government owned bank regulated by Bank of Uganda under the Financial Institutions Act, 2004. The bank focuses on being the market leader in advancing financial inclusion.
Job Summary: The Product Manager – Alternate Channels will be responsible for Alternative Distribution Channel (ADC) products lifecycle management, innovation, monitoring, enhancements of the customer value propositions and fostering channels utilization and adoption, and business growth. Manage partner relationships and marketing initiatives to better deliver products and services that meet the overall strategic and financial goals of the bank.
Duties and Responsibilities
Lead the development, commercialisation and monitoring of ADC products and services that align with the overall bank strategy.
Enhance existing channels to meet the changing customer needs and provide the best customer experience that will attract new customers to the bank and retain existing ones.
Drive the sales and marketing agenda to enhance penetration and utilisation of the channels through marketing and promotion, staff training, collaboration with cross functional teams, competitor analysis and market research, and mining data to identify sales opportunities.
Closely monitor the market for dynamics on customer behavior, competition, policies, regulations and compliance requirements.
Manage and optimise the performance and profitability of the channels according to the set targets.
Prepare and present weekly, monthly, and quarterly performance reports on channel performance and project progress in line with the set targets.
Manage income leakage by performing periodic revenue assurance exercises on all channels.
Manage relationships based on service level agreements with partner vendors, service providers and cross functional teams to support and derive maximum benefits from alternative channel services.
Handling of channels customer queries and complaints in line with the bank’s standards.
Identify and mitigate risks associated with alternative channels.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications and Competencies
Bachelor’s Degree in any Business or IT related field with at least 5 years of experience in banking out of which 3 must be in a managerial role in ADC in banking.
Professional Qualifications, CPA/ACCA/CDBP, CFTP, CFtP, CDFP is an added advantage.
Proven track record in development and management of banking products and services through alternative channels
Good knowledge and understanding of key ADC products (such as mobile banking, internet banking and Card Technologies)
Product marketing principles
Product and financial training
Business and industrial awareness
Revenue generation initiatives
Project management methodology
Good interpersonal skills necessary for collaboration with other teams for implementation of activities.
Team player and ability to work with minimum supervision.
Strong analytical, product management, problem- solving, decision-making, financial management and budget planning skills.
Ability to work with IT personnel to articulate business requirements
Computer literate (MS Office Suite including MS- Excel)
How to Apply
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Please send your application to hr@postbank.co.ug addressed to the Chief Human Resources Officer and put the job you are applying for as the Subject (Strictly).
Note:
The following documents should accompany the application strictly online:
Detailed CV
Certified copies of academic documents
Applicants address and day time telephone contacts
Postal/email address and daytime telephone contact of three referees of good standing in society one of which should be your current Supervisor.
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