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Product Development Officer job at NCBA Bank Uganda Limited | Apply Now
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Product Development Officer job at NCBA Bank Uganda Limited
Full Time
About the Organisation
NCBA Bank is a dynamic financial institution dedicated to empowering individuals and businesses with innovative, customer-centric banking solutions that drive economic progress and financial inclusion. With a mission centered on delivering accessible, efficient financial services, the bank has earned widespread recognition for its strong reputation, commitment to excellence, and strategic agility in evolving markets.
The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting-edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from the best-in-class choice of products to investment solutions tailored to your specific needs.
Originating from a rich history of financial innovation, NCBA Bank has continually adapted its business model to integrate cutting-edge technology and robust risk management practices, ensuring a broad reach and sustained market leadership. The bank fosters an inclusive work culture that prioritizes employee growth, diversity, and work-life balance, offering extensive career opportunities and flexible work arrangements that underscore its value proposition.
Grounded in core values such as integrity, accountability, and customer satisfaction, NCBA Bank is also deeply committed to corporate social responsibility, actively engaging in initiatives that promote community development, environmental sustainability, and financial literacy. For more information, visit [Company Website].
Job Title
Product Development Officer job at NCBA Bank Uganda Limited
NCBA Bank Uganda Limited
Job Description
Job Title: Product Development Officer
Organisation: NCBA Bank Uganda Limited
Duty Station: Kampala, Uganda
Job Purpose Statement
Provide business and administrative support in the implementation and management of electronic channels to deliver profitable business growth targets.
Responsible for agents’ recruitment, activation and street marketing focusing on customers, revenue growth and Agent Banking management.
Provide Product/Solution development, MIS support and assist with customer, vendor and product administrative functions.
Duties, Roles and Responsibilities
Financial
Achieve revenue targets, profitability and growth as per agreed budgets.
Balance sheet growth and management, driven through Products, Channels, Mobile & Agency Banking.
Customer
Drive strategic initiatives and activities across products and channels to ensure good quality customer experience.
Manage and coordinate the Unit’s client engagement efforts and ensure that agents are clear on their contribution and expected outcomes.
Develop and implement customer centric processes/enhancements to drive service usage.
Monitor the service satisfaction of agents by conducting internal / external Agent surveys, benchmarking the activities of major market players and cross-referencing market best practices.
Review, dissect and rectify issues arising from complaints and / or regulatory requirement that may impact customer satisfaction and NCBA’s reputation.
Internal Business Practices
Initiate and coordinate to promote usage of Mobile and Internet Banking.
Coordinate with the relevant parties to ensure customer support to channels is given in an efficient and timely manner.
E- Channel promotion and enrichment initiatives. This will involve all initiatives aimed at increasing uptake of the channel solution in line with Bank’s channel strategy.
Provide product development support to the Cash Management/Trade Finance sales team from product conceptualization, business case documentation, development, testing, packaging and roll-out while liaising with the various stakeholders and project teams.
Prepare a quarterly transaction throughput analysis based on covenants set for borrowing customers, to ensure promises on the Credit Application are being implemented and met.
Growing agent network and products usage to achieve transaction volume targets.
Quality Assurance, Compliance and Control.
Internal Business Processes
Monitor, identify and mitigate the Unit’s related risks in conjunction with supporting units such as Operations, Information Technology, Risk, Audit, Compliance etc.
Ensures that standard documents, controls and monitoring measures are in place and complied with in line with the Group policies and countries’ regulations: (KYC, Agency Banking activity reports, internal controls, audits, etc.)
Suspicious Transactions monitoring.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
A Bachelor’s degree from a recognized University.
Professional:
Professional qualification in IT/Project Management is an added advantage
Proficient in Ms Office Suite – Ms Word, Power Point, Ms Visio, Ms Excel, Ms Access etc
Desired work experience:
At least 2 years work experience in banking or related field.
Experience in customer service and e-banking & cash management products
Critical – operational knowledge of Channels and or Digital Banking
Previous experience in a Channel/Digital Banking or Digital Sales role.
Technical Competencies
Excellent strategic and operational business awareness, with deep understanding of the key drivers, levers, issues and opportunities of Products, Channels and Digital banking.
Knowledge and effective application of all relevant banking strategies, policies, processes, procedures, guidelines and project management methodology and to consistently achieve required compliance standards.
Business Development skills to effectively segment the target market, gather market intelligence and identify opportunities for the bank to sell its channel products.
Strong customer focus coupled with knowledge of the channels and digital banking offering and its impact on the customer’s business.
Knowledge of Products, Channels and Digital solutions available globally, their features, applications.
Thorough knowledge of the regulatory environment and the inter-play with new and existing Product Management and Digital Banking solutions.
Behavioural Competencies
Resilience – Maintains effective job performance, relationships and personal credibility when under pressure; seeks out and responds positively to constructive feedback; remains motivated, focused and displays a positive attitude regardless of difficult circumstances.
Integrity – Follows defined codes of conduct and ethical principles in a manner that supports the social, ethical and organizational norms; remains honest and objective and lives the NIC Bank values; creates a sense of trust and goodwill through being motivated to always ‘do the right thing’
Results/Quality driven – Instils a sense of urgency and motivation to provide superior delivery/output in terms of responsiveness, efficiency and turnaround times; driven to produce high quality work, motivated to achieve own work-related and business goals; drives tasks through to completion
Pro-active – Continually searches for new ideas and approaches and recommends these; initiates action to achieve goals beyond what is required; solution focused, optimistic and enjoys new challenges.
NCBA Bank Core Value Behaviours
Technical Competencies
Behavioral Competencies
How to Apply
All candidates who wish to join NCBA Bank are strongly encouraged to apply online at the Apply Button below.
Deadline: 14th April 2025
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