About the Organisation

John Snow, Inc. is a global consulting organization dedicated to improving people’s lives around the world through greater health, education, and socioeconomic equity for individuals and communities, and to providing an environment where people of passion can pursue this cause.

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John snow Inc Uganda Jobs

Job Title

PC Service Desk Technician job at John Snow, Inc. ( JSI )

John Snow, Inc

Job Description

JSI is seeking a PC Helpdesk Technician 2, to become part of the team responsible for day-to-day user support, problem resolution, monitoring and maintenance of desktops, AV Equipment etc.
The ideal candidate will be expected to have flexibility regarding their established work week hours. This will include working outside of JSI's US work hours of Monday - Friday 8:30 am to 5:30 pm ET, and on Saturdays and Sundays.

Duties and Responsibilities

Provide the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation.
Resolves internal user problems and ensures correct operation of personal computers.
Install, troubleshoots, and repairs computer systems, hardware, and
computer peripherals.
Maintains parts inventory and logs all service/repair activity.
Assist and independently deploy special projects and network implementations.
Responsible for providing technical support for resolution or escalation of desktop, network, server, software, and/or workgroup related problems.
Responsible for assisting all users with their questions about any of
our supported software and systems to the best of his/her ability, in a professional and courteous manner.
Development of end-user documentation consisting of configuration, support information, and useful software/hardware tips.
Creating workstation images
Patching windows workstations and servers via Kace.
Perform system setups for new hires.