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Outlet Assistant job at YALELO | Apply Now
Are you looking for administrative jobs in Uganda 2025 today? then you might be interested in Outlet Assistant job at YALELO
Arua, Uganda
Full Time
About the Organisation
YALELO is a leading aquaculture company focused on sustainably producing high-quality fish and providing nutritious, affordable protein to consumers across Africa. With a mission to promote food security and create long-term value in the agricultural and aquaculture sectors, YALELO has earned recognition for its innovative farming practices and commitment to sustainable development. Known for its integrity and customer-first approach, the company fosters a work culture centered on inclusivity, collaboration, and a passion for innovation, offering employees opportunities for personal growth, training, and advancement in a supportive environment.
Founded with the goal of transforming Africa's aquaculture industry, YALELO has evolved into a dynamic force in the market, utilizing cutting-edge technology and sustainable business practices to optimize its production processes and ensure long-term profitability. The company’s business model revolves around the responsible farming of tilapia, and its reach extends across several African countries, contributing to job creation and economic growth. YALELO is guided by core values of sustainability, transparency, and community engagement, and actively contributes to corporate social responsibility through environmental stewardship, community development, and promoting healthy eating. For more information, visit www.yalelo.com.
Job Title
Outlet Assistant job at YALELO
YALELO
Job Description
Job Title: Outlet Assistant
Organisation: Yalelo (U) Limited
Duty Station: Arua, Uganda
The Outlet Assistant is Responsible for actively participating in the Outlet’s operations from stock receipt, weighing, icing, housekeeping, preparing customer orders, and promoting good customer relations.
The purpose is to ensure precision, quality, and efficiency at the Outlet, contributing to the overall sales targets and customer service, while adhering to safety and hygiene standards.
Duties, Roles and Responsibilities
Participate in the overall performance of the Outlet by regularly coming up with initiatives to drive sales growth for the Outlet and actively engaging in activities designed to grow sales at the Outlet.
Drive & deliver excellent customer service in every aspect of the Outlet, including store appearance, display of fish, stock ordering, SKU layout, and selling.
Ensures customer complaints are followed up and/or escalated, and that satisfactory solutions are obtained for both the customer and Yalelo.
Receive stock supplies and organize and maintain inventory by ensuring fridges are always stocked to meet customer needs.
Perform quality assurance checks of fish regularly and ensure proper handling, storage, processing, and packing. Enforce the use of proper icing techniques throughout the process to maintain the freshness of the fish. Be the chief custodian and enforcer of the YU red stock SOP in the Outlet.
Develop and maintain knowledge of fish products, including new offers, and share that knowledge with customers and other colleagues in a confident manner.
Take and prepare customer orders, including packing and entering transactions into the POS.
Assist the Supervisor with banking sales revenues, including making cash reconciliations, and filling change requirements.
Assist the Outlet supervisor in handling cash register and transactions including sales capturing in the POS, correct pricing, inventory control and receipting to customers, and end-of-day stock reconciliations.
Maintain outstanding hygiene standards for all store facilities and equipment to meet established food safety guidelines, thus ensuring cleanliness and neatness at all times.
Perform other administrative tasks to support the smooth operations of the Outlet, including the timely submission of reports.
Follow Health and safety guidelines, reporting any concerns or incidents to the Supervisor or other concerned personnel.
Conduct regular inspections of the Outlet premises and equipment like fridges, POS, and weighing scales to ensure safety and functionality.
Adhere to Workstream procedures, Retail SOPs, and Policies to ensure compliance.
Attend scheduled training for knowledge enhancement and skill development.
Perform other duties as assigned by the Supervisor.
Key Performance Indicators:
Achievement of monthly sales target set for the Outlet.
Achievement of monthly stock loss target of 0.5%.
Product Safety and Excellent customer service and customer satisfaction.
Minimal customer complaints.
Hygienic standards are maintained at all times.
Zero major and fatal safety incidents.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Minimum of Diploma or its equivalent in Business Administration or a related field.
Must have attained at least a Credit in Mathematics at UCE and a Principal Pass in Economics or Entrepreneurship Education at UACE.
2 years’ experience in fish processing/handling or a related field is advantageous.
Skills & abilities:
Customer management abilities and good Customer care skills.
Good grasp of the English Language and local languages.
Must be organized and accurate.
Must be willing to work long hours when required.
Be able to work in a multicultural environment.
Ability to follow detailed instructions and work effectively.
Knowledge of safety protocols and commitment to maintaining hygiene standards.
Attention to detail in handling, sorting, grading, and packing fish.
Willingness to learn and adapt to different processing techniques.
Good communication skills and a positive work attitude.
Working conditions:
The position requires handling weights, standing for extended periods, and operating in a dynamic, and fast-paced environment. There will be exposure to fish odour, making it essential to use the provided Personal Protective Equipment (PPE) and follow workflow instructions.
How to Apply
Please send the application, CV & academic documents as one pdf document to: careers@yalelo.ug
Deadline: 8th April 2025.
Yalelo Uganda is an equal opportunities employer. All candidates who meet the requirements are highly encouraged to apply. Yalelo Uganda doesn’t solicit any monies at any stage of the recruitment process.
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