Operations Strategy Manager - Fintech job at Kizuna Edge Talent Hub | Apply Now

What does the job involve

Building our core operations strategy

• Own the development and execution of the operational strategy of the credit department (responsible for underwriting and collections), with the goal of improving the efficiency of the credit operations by at least 30% in 2023 while improving customer experience and repayment performance.

• Build the credit analytics and business intelligence capacity to support the development and execution of the operational strategy

• Take a data-driven approach to identify innovations or improvements within our credit operations (for example in task prioritization, customer segmentation, role definition, incentive structures, or due diligence practices)

• Conduct monthly credit shadowing, analysis, brainstorming and problem-identification exercises to identify gaps within our systems and implement robust response plans to address and improve on them

• Support the design, development, execution and evaluation of innovative strategies & processes to improve overall customer service efficiency, function and quality

Innovation and learning

• Build start-to-finish credit-related experiments within and outside the department by engaging all stakeholders (Growth, Product, Risk, Finance) for successful implementation and accountability

• Build our credit team’s ability to learn and retain insights, through dashboards, reports, documentation, discussion, and presentations to Numida’s management teams

Team building and leadership

• Help foster and encourage a culture of “systems-thinking” where individuals can take a step back and identify root cause issues to deliver on the Company’s strategy, understand mutual dependency and work better together across teams

• Build our management capacity via upskilling and mentorship, and co-develop change management strategies to ensure that new policies and insights are adopted and incorporated into our standard operations and processes