Operations Officer job at ASA Microfinance Uganda Ltd | Apply Now

Supervision of all Regional Managers, Area managers and branch managers

Set KPIs and budgets for all regions, areas and branches.

Oversee day-to-day branch operations.

Deliver and achieve operational targets as per KPIs and budget.

Develops and executes strategies to increase business sales and profits.

Researching market trends and opportunities, data analysis.

Develop a good marketing plan for the company’s products and business.

Liaison with other service providers, creating new business opportunities.

identifying methods to increase productivity and company operations.

Building a sound relationship with company business partners, vendors and customers.

Making reports, reports collection and consolidation

Making monthly summary of the relocated branches.

Analyze client or customer feedback to improve the business plan.

Maintain and optimize operational costs

Routine monitoring and visits to branches

Develop a best practice framework bench marked from competitors

Ensure client satisfaction based on customer surveys

Ensure staff satisfaction based on employee surveys

Manage both staff and client churn rate at acceptable levels

Other duties assigned.