Operations & Logistics Lead job at Sibo | Apply Now

Logistics & Delivery Management

• Oversee daily operations of deliveries, ensuring timely and efficient order fulfillment

• Manage and coordinate a team of delivery riders (boda boda partners), including scheduling, route planning, and performance monitoring

• Track delivery metrics and implement strategies to improve delivery speed, reliability, and customer satisfaction

Vendor & Order Coordination

• Serve as the key liaison between vendors and the SIBO operations team

• Ensure that vendor orders are accurately processed, picked, packed, and dispatched

• Handle escalations, failed deliveries, or product return issues with speed and professionalism

Data & Process Optimization

• Use data and reporting tools to monitor operations performance

• Identify inefficiencies or bottlenecks in delivery and fulfillment processes

• Recommend and implement improvements to increase operational efficiency

Team Leadership & Training

• Lead and mentor junior operations staff and delivery riders

• Train new team members on internal tools, safety standards, and delivery protocols

• Foster a positive, performance-driven team culture

Systems & Tool Management

• Use logistics software, dashboards, and order tracking tools to manage operations

• Ensure all team members are trained and comfortable using tech tools and mobile apps

Reporting & Communication

• Provide regular updates and reports to the management team on KPIs, rider performance, delivery success rates, and customer satisfaction

• Collaborate with cross-functional teams (tech, customer support, vendor relations) to ensure smooth operational flow

Health, Safety & Compliance

• Ensure delivery and logistics operations follow internal safety protocols

• Maintain records of incidents and proactively mitigate risks