Officer Technical Support job at Uganda Communications Commission | Apply Now

Responsibilities:

• Conduct technical inspections at the designated Regional Office and prepare reports in line with the Commission’s mission of developing a robust communications sector that drives economic growth.

• Conduct spectrum measurements/monitoring in the designated Regional Office and prepare timely reports.

• Maintain an updated database of technical data and UCC assets register at the designated regional office including remote monitoring stations.

• Conduct enforcement procedures on noncompliance of operations following license terms and conditions at the designated Regional office.

• Assist head office staff in executing routine procedures and resolving technical requests and complaints at the designated Regional Office and prepare appropriate responses.

• Mobilise external stakeholders to attend and participate in UCC workshops, competitions and any other event organised at the designated Regional Office.

• Troubleshoot technical problems for UCC technical equipment and assist in the preparation of appropriate responses to technical complaints in the region.

• Maintain flexibility to accommodate any other duties assigned by the line supervisor from time to time.

Key Performance Indicators

• Technical issues resolved on the first customer contact and remotely without on-site visits.

• Average time taken to respond to a support request.

• Customer satisfaction with IT support services.

• Incidents that require escalation to higher support levels.

• Compliance with agreed-upon SLAs for response and resolution times

• Average downtime for IT equipment within the region.