Officer Quality Management - (2400035) job at Uganda Revenue Authority (URA) | Apply Now

1. Develop Quality Management Systems to uphold departmental excellence to align with requirements.

a) Support the development and implementation of a comprehensive quality management framework within the department, ensuring compliance with industry standards and regulatory requirements.

b) Implement quality standards, methodologies, and procedures to ensure consistency and accuracy.

c) Design tools and templates for Quality Management System (QMS) to help streamline processes and enhance efficiency.

d) Identify, document and implement process improvements within the department to enhance quality, efficiency, and effectiveness within URA.

e) Draft feedback reports identifying improvement opportunities and sustainable solutions, within the department's operations

2. Implement quality control measures to ensure adherence to standards

a) Monitor key performance indicators (KPIs) to track the effectiveness and efficiency of evaluating and improving quality control processes, staff performance, and the standard of services.

b) Implement quality assurance protocols and enhance quality management through cross-functional collaboration and metric monitoring.

c) Prepare and submit regular reports on QMS performance to the immediate Supervisor. Ensure that all QMS documentation is accurate, up-to-date, and accessible by all key stakeholders.

d) Conduct regular sensitizations for department staff on QMS practices, providing guidance and support in implementing quality improvements.

3. Plan and conduct comprehensive audits to ensure adherence to quality and risk management standards.

a) Liaise with key stakeholders and develop annual plans to address quality-related matters and provide assurance on the integrity processes.

b) Implement the planned audits to ensure adherence to quality management and risk management standards, focusing on identifying areas for improvement and enhancing operational efficiency

c) Collaborate with external auditors and regulatory bodies during audits and inspections, providing necessary documentation and facilitating a transparent audit process to ensure compliance and accountability.

d) Analyze audit findings and prepare reports to inform and enhance performance measurement initiatives, ensuring that quality management efforts are aligned with strategic objectives.

e) Foster open communication channels to solicit feedback, address concerns, and promote a culture of quality and accountability within the department.