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Officer, Customer Liaison (Level 1) job at Standard Bank Group | Apply Now
Are you looking for Administrative jobs in South Africa 2025 today? then you might be interested in Officer, Customer Liaison (Level 1) job at Standard Bank Group
Northern Cape, South Africa
Full Time
About the Organisation
Standard Bank, founded in 1862, is one of South Africa's oldest and largest financial institutions. With its headquarters in Johannesburg, the bank plays a significant role in the African continent's economy. It offers a wide range of services, including personal and business banking, corporate and investment banking, wealth management, and more.
Standard Bank is known for its extensive branch network across South Africa and its presence in over 20 African countries. The bank’s commitment to innovation is evident in its digital banking solutions, which provide customers with convenient, secure ways to manage their finances.
Job Title
Officer, Customer Liaison (Level 1) job at Standard Bank Group
Standard Bank Group
Job Description
As a Customer Liaison Officer at branch level, the incumbent plays a critical role in ensuring a smooth and professional client experience. Responsibilities include receiving and engaging customers, understanding their needs, and directing them to the relevant banking services. The role requires efficient query management and administrative duties, all performed in accordance with Standard Bank’s ethical and integrity guidelines. Additionally, the officer assists in maintaining order within the branch environment and contributes to improving client service delivery.
Duties, Roles and Responsibilities
Serve as the first point of contact for customers entering the branch
Identify customer needs and allocate them to the appropriate service area or personnel
Maintain accurate records of customer visits and interactions
Provide administrative support in handling client queries
Ensure a professional, friendly, and efficient reception environment
Uphold high standards of integrity and customer confidentiality
Monitor and manage client traffic within the branch to enhance customer experience
Provide support for branch events and promotions where necessary
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Minimum Qualification:
National Certificate (NQF Level 5) in a relevant field
Experience Required:
1–2 years of experience in branch banking and administration
Exposure to customer enquiries and query management
Understanding of client service principles and front-desk etiquette
Strong interpersonal and communication skills
Ability to handle customers professionally and with empathy
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
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