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Manager Service Quality and Compliance job at KCB Bank Uganda | Apply Now
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Manager Service Quality and Compliance job at KCB Bank Uganda
Kampala, Uganda
Full Time
About the Organisation
KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda.
The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy.
KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers.
Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment. For more information, visit their official website at www.kcbgroup.com.
Job Title
Manager Service Quality and Compliance job at KCB Bank Uganda
KCB Bank Uganda
Job Description
Job Title: Manager Service Quality and Compliance
Organisation: KCB Bank Uganda Limited
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Operational efficiency:
Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines.
Ensure effective and timely resolution of all operational audit issues at the branch.
Prepare and submit all operational reports as required, including the daily cash register, end of month reports and ensure timely reporting of suspicious transactions.
Ensure Branch risk registers & KRIs are up to date, and event/loss incidents are maintained/reported as per stipulated timeline.
Service quality:
To offer customer satisfaction through operational effectiveness, efficiencies, and acceptable turnaround time on all transactions.
Timely customer complaint resolution so as to ensure seamless customer experience.
ECRM utilization and closure of customer Issues.
Branch administration:
Provide an administrative support role to the Branch Manager.
Motivate, coach and develop a high performing team.
Ensure that Branch service providers are properly introduced, verified and monitored.
Ensure Business Continuity and optimal resource allocation/utilization
Business growth:
Generate leads from Back Office transactions to support Business growth.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
At least 2 years’ experience in Teller, customer service, Back office and sales.
Section Head/MLA at least 3 years
Strong people management skills and thorough knowledge of banking products and services, including wider understanding of the general consumer banking universe.
Leadership capacity, including strong communications, negotiations, and interpersonal skills, with the ability to motivate staff.
Strong communications, negotiations and interpersonal skills.
Passion for Performance.
Self – Drive, Flexibility, Focus and attention to detail.
Focus and attention to detail.
Open to New Ideas in a rapidly changing Business Environment
How to Apply
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal at the APPLY Button Below and submit your application with a detailed CV.
Deadline: 23rd April 2025
Note: Qualified candidates with disability are encouraged to apply. Only short-listed candidates will be contacted.
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