Manager (Business Process Re-engineering) job at Uganda Registration Services Bureau (URSB) | Apply Now

Ensure business process re-engineering efforts align with the organization’s strategic objectives and long-term goals.

Plan and implement strategies for the efficient processing of production and registration data.

Develop procedures and work methods to ensure efficient and cost-effective registration and production workflows.

Validate benefits, costs and opportunity fit of all process/system changes.

Establish mechanisms for planning, completing, and monitoring process changes for projects including pre- and post-acquisition assessments.

Work with colleagues across all levels and functions of the organization to assess and improve current processes.

Communicate the status of initiatives and projects to appropriate organizational levels.

Participate in business and capital planning processes to acquire resources needed for process improvements.

Lead the documentation of business user requirements to standardize URSB processes.

Monitor and guide consultations with users, vendors, and consultants to ensure effective process changes.

Quality assure system changes and coordinate plenary sessions to validate changes.

Ensure necessary approvals are obtained prior to rollout of new processes or systems.

Maintain an inventory of all business procedures and processes.

Establish metrics and KPIs to track the effectiveness of implemented processes and make adjustments where necessary.

Measure performance of processes against set objectives (KPIs) to identify and mediate gaps.

Analyze frequent user challenges to inform process adjustments.

Plan and manage the performance and development of staff to improve productivity.

Provide coaching, mentoring, and training to staff.

Implement activities to create and harness teamwork in the business unit.

Manage readiness and capacity for technology changes.

Maintain frameworks to monitor and minimize security threats to the inventory.

Update process guidebooks, business rules, and user manuals as needed.

Directly supervise and appraise the teams within the structure

Over see the daily activities of the business processes and innovation teams 

Provide leadership and mentorship to the team and bureau officers

Perform any other duties as assigned by the Supervisor.